IT Manager
M. H. Alshaya Company
Total years of experience :23 years, 5 Months
■ Closely working with Head of RMC;
-----To define and stream-line Release, Change & Configuration Management Processes
-----To manage multiple project deliveries
-----To coordinate and manage multiple teams
-----To Identify areas for process mapping and improvement
■ Successfully managed several project implementations ranging from $2M to $8M without deviating from original scope, schedule and cost baselines
■ Handled a major transformation initiative which involves various technology platform integration & cloud migration with 28+ brands across several markets
■ Effectively managed the team & technology budgets by ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions, positively contribute to the process of cost control & financial transparency.
■ Identified areas of improvement and evaluation of new relevant technologies within the relevant environment in accordance with industry standards & trends.
■ Proactively avoided several potential risks by employing risk prevention & mitigation methodologies which resulted in significant reduction of project issues
■ Stakeholder management : Actively collaborating/working with Senior Leadership team, various technical & testing teams, business users and vendors to efficiently manage project deliveries that contribute to the organization growth
■ Responsible for setting clear and consistent performance objectives, implementing performance management and development plans to ensure standards of performance and productivity are achieved and maintained enabling a high performance culture.
■ Conducted regular service reviews with relevant stakeholders to address concerns and identify areas for improvement
Technical advisory role to help global clients to choose right technology platform based on their business needs
Helped and guided multiple clients to develop/setup cloud, web - mobile applications and products
Solution feasibility analyst role to evaluate multiple technologies and provide insights for research firms
Nurtured companies to plan & develop IT strategy for adoption and scaling technology initiatives
Coordinated with CIO and business unit heads to define IT strategy and plan for new initiatives which directly impacts business outcome by identifying and recommending best, suitable technology solutions and IT planning: Road-map, Budget, Resource, Utilization, Capacity, Security, Disaster recovery & Audit Reviews
▪ Spear-headed the IT Applications Mgmt. team to plan, design, develop, configure, deploy/release & manage change and maintain multiple IT applications & products
▪ Developed Quality Management & Monitoring system for FMCG product manufacturing to capture quality parameters. Used across 60+ ITC factories. It enables QA team and management with complete insight about quality of FMCG products being manufactured in real-time
▪ Designed & architected a Collaborative Portal (B2B eCommerce) for Procurement Expertise • Strong Project / Program / Delivery / Account mgmt. • Technical advisory and consulting • SDLC - Waterfall, Iterative, Agile: eXtreme Programming, Scrum • Global Delivery Management: Onsite, Offshore & In-house • Web, Mobile, Retail, FMCG, and eCommerce development • Solution feasibility, application architecture development • Planning, Budgeting, Forecasting People & Release Mgmt. Balanced Resource loading & utilization • Business case, Presales, RFP, RFQ and Proposal preparation • Project / Executive Reporting and Metrics Preparation • P & L Mgmt., Gross Margin goals • Client/ Vendor/ Partner Mgmt. Certificates • Microsoft Certified: Azure Solutions Architect Expert • PMP® - (2643557) - By PMI • Microsoft Certified Solution Developer (MCSD).NET • Machine Learning - By Stanford University (Online) • Deep Learning - Specialization -
team using .NET MVC with Xamarin forms (for Android & iOS) for Mobile support
▪ Successfully migrated ITC brand websites & few applications into Amazon Web Services (AWS) Cloud platform & managed seasonal campaign activities/support
▪ Successfully implemented SAP SuccessFactors \[SaaS Cloud - Managed Service\] to automate all the HR processes. Integrated with internal SAP system to synchronize all the financial transactions
▪ Successfully completed Chatbot PoC for ITC brand websites using NLP based on xpresso.ai to provide personalized consumer experience
▪ Development and maintenance of 18+ Business Intelligence (BI) and analytics reports using Qlik View/Qlik Sense. Data populated through ETL from SAP & other sources
▪ Hadoop based Big Data warehousing & Analytics platform setup to store, analyze and generate reports from 18+ TB of semi/un-structured market research data
Complete offshore delivery/project management - eCommerce, Mobile App and UX/UI Development
Managed Digital Marketing & UI/UX projects for US clients - Kohls, Walmart-Chile, Affinion Loyalty & TBC
Actively collaborated & involved with VP-Delivery and CIO
o to setup & manage new verticals - Delivery/Project Mgmt., Business Enablement, QA
o to prepare & manage executive level reports, Dashboards and various metrics
o to define & manage Delivery KPIs: P&L, Productivity, Earned Value Management
o for continuous process improvement - defined templates, guides and used various metrics
o on Strategic Planning: Business, Budgeting, Resource Utilization, Partner & client engagement
o to help define, review & finalize organization level policies & managed appraisals
P & L responsibilities: Gross Margin goals, Resource optimization, Internal budgeting, cost estimation & review
Pre-sales support: Structuring Proposals/SoW/Contracts - preparation, review & finalize it with clients
Conducted review meetings with team & mgmt. and Steering Committee meetings with partners and clients
Vendor/Partner Mgmt.: Align with partners to define/manage SLAs with vendors to ensure smooth delivery
Chennai Centre delivery/project management - multiple accounts/projects w.r.t schedule, quality and cost
Played pivotal role in setting up Aequor Chennai development center and run the operation smoothly
Revived an important, high risk project, brought it back on track, and moved it to a steady state
Provided technical guidance to the team. Designed & developed C#.NET services for solr implementation
Supported COO to setup/manage new technology development practices, research and trend forecasting
Pre-sales support: Create & review proposals, estimations in coordination with technical & sales team
Vendor Management: Define & manage SLAs with Vendors to ensure smooth delivery
Instrumental in acquiring new account - Ameritox and to setup their ODC
Played a key role to close the deal - partnership with Bausch & Lamb to setup a co-sourcing model team
Involved in Nielsen integrated team setup with TCS team - T & M model
Account / Delivery / Project management - Managed multiple accounts/projects/teams
Instrumental in acquiring new clients and successfully negotiated/executed new contracts and renewals
P & L responsibilities: Gross Margin Goals, Budgeting, Resource Planning, Estimation, People Mgmt. & billing
Architected/Designed SOA based Framework using Microsoft .NET WCF Services for Redemtech projects
Gained customer confidence by ensuring timely delivery using efficient development methodologies (Agile)
Successfully met one of the major account revenue target $2 Million, much earlier than originally planned, by identifying potential opportunities and influenced client to commit for more business
Coach, Mentor, Lead and provided Technical guidance to the team
Consistently achieved & exceeded revenue and Gross Margin target for all the projects/accounts I managed
Pre-Sales support: Due-diligence Analysis, Preparation/Review Proposals and contracts/SoW
Process improvements: Worked with SEPG to define & manage various metrics based on organization PMO
Reporting: Prepared Project Level Reporting and managed Account Level Reporting Dashboards
Conducted Project review meetings with team & mgmt. Steering committee meetings with partner / clients
Client/Partner Relationship & Vendor Management: Contract/SoW mgmt. & New opportunities. SLA Mgmt.
• Onsite Lead - Student Loan Corporation - Citibank, Rochester, NY. USA for the ODC
• Successfully setup ODC at Bangalore for Thomson Financials, UK and managed development, maintenance and support for their products
• Well versed in agile methodologies: eXtreme Programming & Test-Driven Dev.
• Around 3 years of onsite experience at Compaq (HP) Headquarters, Houston, TX.
• Gained broader knowledge and web development expertise by working with large, multiple teams at Compaq (HP) Headquarters, Houston, Texas in USA
• Successfully completed Microsoft .NET MCSD certification and won early achiever award from Microsoft
