Supervisor
Harley Davidson
Total years of experience :15 years, 2 Months
Manage retail staff, including cashiers and people working on the floor.
• Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Formulate pricing policies. • Determine daily coupons. • Ensure pricing is correct. • Work on store displays.
• Attend trade shows to identify new products and services. • Coach, counsel, recruit, train, and discipline employees.
• Evaluate on-the-job performance.
• Identify current and future trends that appeal to consumers. • Ensure merchandise is clean and ready to be displayed.
• Approve contracts with vendors.
• Maintain inventory and ensure items are in stock. • Keep up with fluctuating supply and demand.
• Analyze operating and financial statements for profitability ratios.
• Ensure promotions are accurate and merchandised to the company’s standards.
• Utilize information technology to record sales figures, for data analysis and forward planning.
• Ensure standards for quality, customer service and health and safety are met. • Monitor local competitors.
• Ensure hours of operation are in compliance with local laws. • Maintain store's cleanliness and health and safety measures. • Organize and distribute staff schedules.
• Preside over staff meetings.
• Help retail sales staff achieve sales targets.
• Manage different departments within the store.
• Handle customer questions, complaints, and issues.
Responsible in promoting good customer service and relation in lieu to increase business volume.
• Introducing the product line and creating some promotional strategy. • Responsible for the proper care and handling of merchandise.
• Responsible in processing the payment of the customer and secure all cash intact and balance at the end of the day.
• Processing and preparing appropriate disbursements, replenishments, petty cash voucher, daily sales statement, daily cash collections and other relevant documentations.
• Reviews and verifies the accuracy and consistency of supporting documents for all claims, sales returns and payments.
• Responsible in handling customer complaints and customer database.
Sources, screens and administers psychological exams endorsing applicants to my immediate superior
• Conducts background investigation of Rank & file employees for hire
• Monitors adherence to company policies and issues memo to offenders (e.g. Punctuality, dress code).
• Ensures accurate recording of vacation and sick leave credits by posting and maintaining leave forms of employees. (regularly)
• Process and files applications for Social Service / Medicare / Economic benefits and other related communication.
• Filling of important and confidential documents (e.g. 201 file) of all employees and officers of the company
• Organizer of some activity for the company ( e.g. Christmas party, yearend toast birthday of each employee weekly mass and some special events in the calendar)
• Follow up communications and transactions of the Office with other companies and various transactions of other department within the office.