Perumal Ravikumar

▸ Lead IT strategy, enterprise architecture, and digital transformation roadmap
▸ Define ERP strategy and evaluate enterprise platforms for scalability and long-term growth
▸ Manage infrastructure, cloud environments, cybersecurity, and enterprise applications
▸ Implement IT governance frameworks, audit readiness, and compliance controls
▸ Lead Business Continuity and Disaster Recovery planning and vendor optimization

• Lead enterprise-wide IT strategy, driving digital transformation and technology modernization aligned with long-term business growth.
• Head ERP evaluation and selection, defining scalability, integration, and governance requirements to support future expansion.
• Oversee end-to-end IT infrastructure including networks, cloud platforms, enterprise applications, and cybersecurity.
• Establish IT governance frameworks aligned with audit, regulatory, and industry standards.
• Design and execute BCP and Disaster Recovery strategies, minimizing operational and cyber risk exposure.
• Optimize vendor contracts and IT spend, improving service quality while controlling costs.
• Champion adoption of cloud, AI-enabled solutions, and next-generation security tools.

• Spearheaded enterprise digital transformation through implementation of Microsoft Dynamics 365 Business Central and LS Retail.
• Embedded AI-driven analytics and automation to enhance forecasting, reporting, and decision-making.
• Led full IT operations including infrastructure, applications, cloud services, and cybersecurity.
• Implemented governance, audit readiness, and compliance controls across systems.
• Designed and tested business continuity and disaster recovery plans, improving operational resilience.
• Renegotiated vendor contracts, achieving cost efficiencies and improved SLAs.
• Managed annual IT budgets with strong ROI focus.

▸ Led implementation of Microsoft Dynamics 365 Business Central and LS Retail
▸ Introduced AI-based analytics and automation for reporting and forecasting
▸ Managed IT infrastructure, cloud platforms, cybersecurity, and enterprise applications
▸ Strengthened IT governance, compliance, and audit readiness
▸ Achieved cost optimization through vendor restructuring and contract renegotiation

• Directed end-to-end IT operations and ERP application lifecycle for Wallstreet Exchange and Al Ghurair Exchange LLP.
• Owned ERP roadmap, budgeting, enhancements, and third-party integrations in regulated financial environments.
• Led global, cross-functional teams across development, infrastructure, and support.
• Implemented DevOps best practices, improving release quality and system stability.
• Strengthened system architecture, performance, and redundancy across platforms.
• Delivered executive reporting on IT performance, risks, and strategic initiatives.

▸ Managed ERP systems for Wallstreet Exchange and Al Ghurair Exchange
▸ Led system integration, enhancements, and production support operations
▸ Implemented DevOps practices to improve release stability and deployment efficiency
▸ Managed cross-functional IT teams across infrastructure, development, and support
▸ Delivered executive dashboards and IT performance KPIs

▸ Directed regional IT operations across the Middle East
▸ Implemented cybersecurity frameworks and IT governance policies
▸ Led Business Continuity and Disaster Recovery initiatives
▸ Managed vendors, budgets, and service delivery improvements

• Led regional IT operations across the Middle East, overseeing infrastructure, projects, vendors, and budgets.
• Established IT governance, cybersecurity policies, and compliance frameworks.
• Played a key role in developing and executing Business Continuity and Disaster Recovery plans.
• Built and mentored geographically distributed teams, improving service delivery and operational consistency.
• Acted as senior escalation point for critical IT and business issues.

• Directed IT operations across multiple countries, supporting foreign exchange and remittance businesses.
• Managed a €1M IT budget, optimizing costs while improving service reliability.
• Implemented and governed core financial platforms including SYMEX, ERSAL, CASMEX, WPS, and AML systems.
• Strengthened cybersecurity posture, compliance, and regulatory reporting.
• Standardized systems and processes across regions, reducing complexity and operational risk.
• Regularly reported KPIs, risks, and strategic initiatives to executive leadership and Group CEO.

▸ Managed IT operations with an annual budget of approximately €1M
▸ Implemented AML, WPS, and foreign exchange systems
▸ Strengthened cybersecurity, compliance, and regulatory reporting
▸ Standardized IT processes across multiple regions

▸ Led enterprise-wide IT operations across all branches achieving 99.9%+ system availability
▸ Improved database performance across Oracle, SQL Server, and Informix platforms by ~25%
▸ Delivered infrastructure modernization reducing downtime by ~30%
▸ Strengthened BCP/DR capabilities, reducing recovery time (RTO) by ~40%
▸ Led and mentored a team of 6 IT professionals; reduced incident resolution time by ~20%

• Led full-scale IT operations across all branches, covering infrastructure, telecom, data center and
user support and security governance.
• Managed and optimized enterprise database environments (Oracle, SQL Server and Informix),
ensuring availability, security and regulatory compliance.
• Designed and implemented infrastructure upgrades including network and server architecture
aligned with evolving operational requirements.
• Provided hands-on technical and functional support across enterprise systems, ensuring
business continuity and process integrity.
• Supervised a team of 6 IT professionals, driving operational excellence and enforcing ITIL-based
support workflows.
• Developed and maintained the companys Business Continuity Plan (BCP), strengthening
disaster recovery protocols and resilience.
• Played a key role in the Microsoft Dynamics ERP implementation, orchestrating data
integration across heterogeneous database systems to support real-time financial reporting.
• Administered all core IT services and centralized operations including functional testing, server
performance tuning and compliance auditing.
• Delivered regular IT strategy updates and risk assessments to the Chief Operating Officer,
aligning technology posture with business goals.
• Ensured secure, uninterrupted operations across branch networks and server environments,
embedding cyber resilience into day-to-day IT execution.

▸ Maintained 99.9%+ uptime across Oracle, Informix, and SQL Server environments
▸ Improved database performance by ~30%; reduced infrastructure overhead by ~15%
▸ Enhanced reporting systems using Oracle Developer 2000 and Informix 4GL
▸ Implemented database security frameworks with full regulatory compliance

• Led technical and functional support for key Oracle EBS modules including Purchasing,
Inventory, Order Management, HR, Payroll, Manufacturing and eAM, ensuring seamless
operations and end-user adoption.
• Conducted cross-departmental business process analysis to align Oracle ERP capabilities with
operational goals; delivered customizations that improved process efficiency and reporting
accuracy.
• Developed and tailored Oracle Forms and Reports using Oracle Developer 2000, enhancing data
visibility and user productivity.
• Created intuitive BI dashboards using Oracle BI Discoverer, supporting executive-level reporting
and real-time decision-making. Oversaw Oracle patch management, system administration and integration with third-party
applications, ensuring compliance and platform stability. Built Excel-based integration tools to streamline data input/output, minimizing manual errors
and reducing processing time. Maintained high system availability through proactive maintenance, performance tuning and
backup strategies.

▸ Led functional and technical support for Oracle EBS modules ensuring high adoption
▸ Improved business process efficiency by ~20% through ERP customization
▸ Developed Oracle Forms and Reports; built BI dashboards for executive reporting
▸ Reduced manual effort by ~25% through Excel-based automation tools

• Spearheaded the design, development and optimization of a custom-built Inventory Control
System to meet the specialized retail and distribution needs of multi-location operations in
Bahrain and Kuwait.
• Developed, deployed and maintained core enterprise modules, including:
◦ Stock Management - real-time tracking and replenishment.
◦ Purchase Management - procurement lifecycle automation.
◦ Sales Management - transactional integrity and reporting.
◦ Reference Management - centralized master data governance.
• Engineered high-availability data entry interfaces and real-time reporting tools to enable on-the
ground decision-making for store managers and finance teams.
• Automated batch order processing workflows, reducing manual errors and improving
procurement efficiency across borders.
• Played a central role in integrating back-office systems with point-of-sale (POS) and inventory
management workflows, enhancing operational transparency and responsiveness.
• Contributed to the delivery of a scalable, high-performance enterprise system that improved
supply chain coordination, inventory accuracy and overall business agility.

▸ Designed and delivered a custom Inventory Control System for multi-country operations
▸ Developed Stock, Purchase, Sales, and Reference Management modules
▸ Integrated POS and back-office systems for unified operations

▸ Delivered end-to-end Cargo and Accounting Management System
▸ Implemented backend logic using Informix 4GL with stored procedures

Overview:
Managed the full software development lifecycle across critical airline systems, including reservations, ticketing, billing and operational reporting. Designed and deployed scalable applications to improve efficiency, compliance and nationwide operational consistency.
Key Projects & Contributions:
1. Sales & Refund Management System
Technology: Clipper 5.01
• Developed modules for Sales Entry, Refunds, Fare & Agent Masters, Flight Schedules and Ticket Stock Control.
• Delivered advanced MIS reports by agent, airline, sector and ticket—enabling detailed financial and tax reporting (e.g., IATT compliance).
• Created user-centric interfaces with dynamic menus and in-app help, boosting usability and adoption.
2. IATA Billing System (Geneva)
• Built modules for Flight Coupon Uplift tracking, GSA master records and international flight schedules.
• Automated GSA-wise, country-wise and ticket-wise reporting with embedded commission calculations.
3. Airline Reservation System
• Designed core functionalities for reservations, cancellations, PNR management and manifest reporting.
• Enabled historical transaction tracking for audit and compliance accuracy.
4. Online Airline Reservation System
Technologies: Clipper 5.01, Turbo C, Assembly
• Developed host-server connectivity to support real-time booking and cancellations via packet transmission.
• Deployed and standardized systems across 40+ operational sites nationwide.
5. Purchase Order System
• Created a fully custom PO system with training and post-go-live support for procurement teams.
General Achievements:
• Led the design, development, deployment and training of all in-house software systems.
• Built modular, maintainable codebases optimized for performance and scalability.
• Contributed to enhanced operational efficiency and digital maturity across core airline operations.

▸ Developed airline systems covering reservations, ticketing, and billing
▸ Implemented real-time reservation system across 40+ sites
▸ Delivered IATA billing automation and commission systems