Store Manager of Scotch & Soda
Dubai Holding Group
Total years of experience :16 years, 6 Months
Store Manager of Scotch & Soda Dubai Mall
August 2011 - present
Dubai Holding Group/ Al Shamsi Holdings
Store Manager of Scotch & Soda Mirdif City Center
May 2011 - july 2011
Dubai Holding Group/ Al Shamsi Holdings
DUTIES AND RESPONSIBILITIES
Promote and monitor quality of service among staff through training and by acting as positive role model
Be personally available to all customers to communicate and identify their needs and address their questions or concerns
Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses for short and long term success
Make staff aware of sales targets and take necessary action to lower expenses if sales targets are not being met
Motivate employees regularly so that each person contributes to the productivity of the store and recognize outstanding performance and service
Develop a pool of potential Shop Managers/Assistant Managers to meet the long range Retail and Company objectives
Responsible for work schedules, break periods, work hours and vacations in an appropriate manner
Ensure that reviews are given on schedule and documentation is received by the Human Resources Department according to the guidelines outlined by H.R.
Communicate with the Brand Manager regularly on store and employee performance Hold weekly staff meeting to address queries or any other related subject
Maintain safe working conditions for employees and customers. Resolve safety concerns quickly
Ensure store security from internal and external theft
Assistant Manager of Stradivarius Dubai Mall
November 2009 - Present
Dubai Holding Group
29th Flr., API World Tower, Sheikh Zayed Road
Dubai, U.A.E
DUTIES AND RESPONSIBILITIES
• Promote and monitor quality service among staff through training and by acting as a positive role model.
• Maintain employee attitude and morale by recognizing outstanding performance and service
• Working with the Shop Manager, develop a potential Shop Managers/Asst. Managers to meet the long range retail and company objectives.
• Provide the Shop Manager with a weekly update on the progress of the store and staff
• Ensures proper store image.
• Responsible for the operation of the store such as inventory control and maintenance in the absence of the Shop Manager.
Sale's Supervisor of Stradivarius Mall of the Emirates
December 2008
DUTIES AND RESPONSIBILITIES
• Greet all customers promptly as they enter the store.
• Direct customers throughout the store or to the specific area the customer requests.
• Find out the specific needs of each customer that enters the store.
• Maintain control over the various zones in the shop floor.
• Increase the customer database by adding new customers to the mailing list.
• Monitor performance level of staff.
• Monitor hourly sales, daily sales and monthly targets.
Sales Associate in Stradivarius Dubai Festival City
January 2007 DUTIES AND RESPONSIBILITIES
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Maintain an awareness of all promotions and advertisements.
• Assist in floor moves, merchandising, display maintenance, and housekeeping
• Assist in processing and replenishing merchandise and monitoring floor stock.
• Communicate customer requests to management.
• Assist in completing price changes within the department.
• Participate in year-end inventory and cycle counts.
• Any other tasks as assigned from time to time by any manager.
SKILLS AND COMPETENCIES
• Ability to operate all equipment necessary to perform the job
• Ability to communicate with associates and customers
❶ Paisii Hilendarski Plovdiv University, Republic of Bulgaria - 2004
❶ Anton Ivanov High School, Republic of Bulgaria - 2000
❶ Iane Sandanski Elementary School, Republic of Bulgaria - 1997