Customer service
Vox Cinemas
Total years of experience :8 years, 5 Months
• Adhering to the schedule time.
• Responsible of selling all products including (candy - popcorn - drinks, etc..)
• Provide the best quality customer service after sales to ensure the high level of the satisfaction for the
customer where is “service time and quality”.
• Multi-production... Ensure cross selling and upselling to achieve the individual target and contribute in
achieving the team target as well.
• Achieve the monthly target by following different and proper sales techniques & Methods.
• Handling cash
• Handling IT issues
• Sending daily reports to document the daily performance.
• Report to direct supervisor
• Demonstrates positive energy by handling customer complaints on the spot to the manager on duty immediately.
• Provides excellent service to all customers at all times.
• Implement procedure for dealing with specific customer order.
• Takes ownership and effectively deal with customer request and queries.
• Greet customer and guests as they approach the food service counter.
• Take and punch orders in the computer database.
• Informs customers of regular deals or daily specials.
• Provide information in menu items.
• Up-sell products by providing auxiliary food items information.
• Operate cash register by taking payments.
• Process credit card payments.
• Accurately count change before returning to the customer.
• Clean counters and work areas.
• Relay customers order to the kitchen and help prepare the order.
• Bid customers in a farewell greeting.
• Receive inventory and move food products to designated areas.
• Transfer supplies between storage areas and the kitchen.
• Ensure that all food wrapping procedure.
• Achieves champs standard by executing behavioral standards for Cleanliness, Hospitality, Accuracy, Maintenance, Procedure and Speed of Service.
• Demonstrate excellence by preparing and serving all products according to standard.
• Knows restaurants and shift goals and works to achieve them.
• Keeps the designated work area, restaurant, designated equipment and restroom clean and tidy. Operates equipment safely and correctly and according to company procedures.
• Approaches and takes orders from the customer in a courteous, friendly and efficient manner. Knows about new products and promotions and serves customers with a sense of urgency. Demonstrates accountability for growing sales by executing champs and suggestive selling/upselling.
• Demonstrates positive energy by handling customer complaints on the spot to the manager on duty immediately.
• Demonstrates teamwork by helping others when they need it without having to be asked.
• Check patron’s identification in order to ensure that they meet minimum age requirements for consumptions of alcoholic beverages.
• Collect payments from customers.
• Write patrons food orders on order slips, memorize orders, or enter orders to the computers for transmittal to kitchen staff.
• Take orders from patrons for food or beverages.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
• Prepare checks that itemize and total meal costs and sales taxes.
• Remove dishes and glasses from tables or counter, and take them to kitchen for cleaning.
• Prepare tables for meal, including setting up items such as linens, silverware, and glassware.
• Fill salts, pepper, sugar, cream, condiments, and napkins containers.
• Bring wine selections to tables with appropriate glasses, and pour the wines for customers.