Customer Service Representative
National Bank of Egypt
Total years of experience :11 years, 2 Months
Handling legal issues related to credit cards and loans.
Calculate Loans and DBR.
Making requests for cards issuing and activating them.
Solve any problem that may face the customer.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Contributes to team effort by accomplishing related results as needed.
