Manager - Talent Development
Quess Corp
Total des années d'expérience :15 years, 7 Mois
Program Management:
Help in the roll out of the new-age Learning
Management System and leverage all in-built
workflows for maximizing efficiencies
Manage training operations including capturing
training needs, planning, budgeting,
communications, administration, as well as
reporting training impact on business
Program manage all aspects of Learning Delivery
for all strategic initiatives across geographical
locations
Strategic Planning:
Proven leader in driving enterprise-wide learning
initiatives and strategic projects related to
Learning and Development and Operational
Excellence
Monitor customer transactions and implement
corrective measures to improve customer
satisfaction and operational efficiency
Implement training assessment and administer
training feedback, and to continuously improve
resources
Work as part of the Global Talent Management
team, promote best practices and train
employees on other critical elements like
behavioral, cultural alignment to business as well
as enhance employee core capabilities
Evaluate trainer performance and the
effectiveness of training programs, providing
recommendations for improvement for both
delivery methods and course content
Stakeholder Management (Internal as well as
External):
Provide performance and organizational
development consulting and serve as an adviser
to HR Business Partners, other HR functions and the business
Program Management:
Created, designed and executed training
curriculum as well as developed content for 2
major business units
Spearheaded the creation of self-learning modules
along with quiz (10 modules)
Created innovative simulation environment/job
aids (>15+) for various business units ( for real-time usage on floor as well as for training purpose)
Training Delivery:
Manage new hire training, refresher training, new
managerial skill and capability building training
programs (leadership training)
Identify new talents and groom them to take up
their next role (across org)
Strategic Business Planning:
Distributed workload equally, identify new career
possibilities and groom them to take up their next
role (whenever offered)
Attended org-level strategic meets and assist them
solve the problem statement like: decrease
attrition rate, improve hiring process, increase
productivity, increase first pass rate and increase
CSAT score and net promoter score
Team Management:
Distribute workload equally and owned the
deliverable of each of the team members
Stakeholder Management (Internal as well as
External):
Have co-coordinating with multiple teams (like
product, marketing, content, research analysts
and sales teams)
Worked closely stakeholders like CXOs and VPs
have communicated about the status of the
project, challenges and way forward
Training Delivery:
Owned new hire training (including on-the-job
training), refresher and personality development,
behavioral science workshops for Supervisors
Traveled Onsite to Apple facility in Austin, Texas for
Onsite Training
Strategic Business Planning:
Owned the action plans and constantly
communicated the progress with the
management
Team Management:
Distributed work and owned their deliverable
(Team of 6 Product trainers + 4 Communication
trainers)
Reporting:
Prepared Training budget, owned the trainee's
feedback, identified the areas of improvements
and helped to curb them
Content Creation
Training Delivery:
Conduct 2 new hire batches and 4 refresher
training - monthly
Content Creation:
Created and execute 5 training modules - monthly
Stakeholder Management:
Involve different departmental heads (whenever
required)
Reporting:
Share batch performance (new hire as well as OJT)
with management - weekly
Team Management
Strategic Planning
Successfully handled and supported the new hire
team that has been handed over to Operations
team
Assist the new hire team to achieve the goal (80% -
CSAT, 90% QA score and 15 minutes AHT)
Troubleshooted technical issues (Apple products -
predominantly supported US and UK customers)
Handled escalation calls as supervisor
:
:
courses: Advanced Computer Applications: Computer Science Aspire Technologies - Bangalore
courses: Advanced Computer Applications: Computer Science Aspire Technologies - Bangalore
courses: Certifications Accomplishments Lean Six Sigma Green Belt Certification Program2018-03 Lean Management Certification Program2019-04 Microsoft Excel Certification Program
