Relationship Manager -Employee Banking Solution
Standard Chartered Bank
Total years of experience :15 years, 11 Months
Responsible for acquisition, growth and development of payroll business through provision of high value added, relationship based sales and service.
•Identify potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc.
•Providing Payroll Solutions to SME/Corporate Companies
•Preparing daily workloads for staff & co-coordinating the daily allocation of work.
•Motivating the team to achieve high standards and KPI targets.
•Handling new client enquiries and acting as the face of the business.
•Dealing with and resolving problems and issues which arise.
•Monitoring & reporting on standards & performance targets.
•Arranging & chairing weekly team meetings, focusing on targets & achievements.
•Implementing new initiatives.
•Ensuring all administrative and IT records are entered and updated correctly.
•Providing prompt and accurate information on individual performance
•Providing financial consultancy to HNW individuals
•Ensuring “Customer Due Diligence” requirements as prescribed by the bank are duly adhered to. All the legal and compliance guidelines provided by the bank are adhered to.
•Build relationship with key referral partners within the Bank to ensure constant and quality lead flow as well as quality cross-sales.
•Liaise with dedicated service team to ensure that all individual customer queries are dealt with promptly.
Sourcing Bulk accounts from various companies, Account Opening, Customer Services and Relationship building with Target Market Companies.
•Developing Business contacts in the market through networking and public relations.
•Sourcing bulk number of accounts from various companies.
•Opening corporate accounts & Deposit Mobilization.
•Compliance of Wages protection system (WPS) with Ministry of Labor.
•Opening bulk number of basic banking accounts in Abu Dhabi branch.
•Processing Salary transfer request from the companies.
•Obtaining market information on competition activities, analyzing current market condition including product specifications.
•Ensuring customers constant care and attention.
•Coordinating with the clients, Finance & HR Department and stake holder for preparation and verification of the documentations.
•Ensuring customers constant care and attention.
•Coordinating with the clients, Finance & HR Department and stake holder for preparation and verification of the documentations.
•Conducting meeting and giving presentation for Basic Banking Product (BBA) to Highly Official clients & companies.
Sales & Marketing of Islamic Banking product (Sanad) Personal Finance, Sales development, Customer Services and Relationship building with clients and Target Market Listed Companies.
•Generating potential sales lead by self developed databases, visiting related target market listed companies.
•Developing Business contacts in the market through networking and public relations.
•Monitoring Customer preferences to determine focus of sales efforts.
•Obtaining market information on competition activities, analyzing current market condition including product specifications.
•Maximizing customer loyalty and retention by ensuring customers constant care and attention.
•Coordinating with the clients, Finance & HR Department and stake holder for preparation and verification of the documentations.
•Conducting meeting and giving presentation for the Islamic Banking & Product to Highly Official Clients.
•Ensuring smooth flow of files, reduces turnaround time, and resolve/escalate any query pertaining to target market companies.