Warranty & Brand Quality Manager
General Motors North Africa
Total years of experience :19 years, 4 Months
1. Provide needed technical support to dealers.
2. Problem Resolution Tracking System, creation and reporting Vehicles with aftersales issue.
3. Provide Pre Repair warranty / customer satisfaction approvals.
4. Manage the Warranty Operations processes with the Dealers.
5. Responsible for the implementation GM - CI retail standard at dealer locations
6. Monitoring and continuously improving customer satisfaction index at Dealers
7. Assure dealers’ compliance with GM policy and procedures manuals.
8. Maintain the warranty budget requirements for dealers
9. Work closely with the Quality & Supply team providing analysis and reports for the Items affecting the warranty and the quality matrices.
10. Follow up on Recall campaigns through warranty analysis reports.
• Organize and supervise the reception area.
• Organize the handling between service advisors in peak traffic.
• Apply the dealer standards at reception area
• Increase vehicles throughput with approximately 30% more.
• Assure customer enthusiasm.
As I used to receive vehicles for service, diagnosis and body work; arranging quotations, quality assurance of work done and vehicle handover insuring that customer satisfaction is achieved
• Selling more service by using different techniques (e.g.: active reception).
• Quality assurance of work done.
• Assure customers’ satisfaction.
