Assistant Manager (Business Development)
Oren Hydrocarbons M.E
Total years of experience :15 years, 8 Months
• Exploring and analysing innovative strategy techniques by identifying top industry contributors and recording their achievements, utilising knowledge to develop strategy in-line with current industry best-practice
• Driving business by building robust professional relationships with prospective clients to identify new opportunities and propose potential business
• Analysing and evaluating possible business agreements through thorough scrutiny of market strategies, deal requirements, potential and financials; resolving internal priorities; evaluating options; recommending equity investments
• Creating strong negotiation platforms by research of business strategies, assessing risk and potential gains and intuitively measuring client requirements and objectives
• Closing lucrative business deals through expert consultation and the drafting of mutually agreeable contracts
• Maintaining client and company confidentiality and committing to continuous professional development
• Employing cutting-edge lead generation software to generate business leads and accurately compiling a customer information database with vital sales information
• Providing dynamic assistance to the Marketing Manager by scripting customer surveys, organizing focus groups processing data and researching existing secondary marketing information
• Maintaining accuracy and effectiveness of company marketing database and managing a wide array of administrative tasks including report generation
• Presenting detailed reports on the value of marketing campaigns to senior management team
• Representing the company at various industry events and conferences, acting as an ambassador for the brand built strong business partnerships which opened up new networks
Customer Relations & Service Quality Responsibilities
• Providing high-quality account management to new and long-term customers and achieving sales targets
• Continuously strove to identify and implement service improvements resulting in consistently high customer satisfaction scores
• Increased customer retention and loyalty through the provision of an exceptional customer experience and reduced costs associated with transfers to competitors
• Personally responsible for resolving grievances in-line with company policies thus reducing the number of complaints
Sales, Business Development & Operational Support Responsibilities
• Growing sales revenues through the effective application of up-selling and cross-selling as well as acquiring and in-depth knowledge of bank products in order to build trusting and prolific relationships
• Developing new business opportunities via positive referrals from existing customers and swiftly resolving pending cases by liaising with colleagues and operations departments
• Collaborating with the Compliance Department to procure approval in accordance with all relevant legislation and strictly adhering to all KYC (Know Your Customer) guidelines
• Creating detailed MIS reports and presenting senior management with recommendations on how to improve business performance
• Training and motivating junior staff, appraising their performance in a constructive and beneficial manner as well as providing authentic leadership to accelerate their professional development