Marketing & Customer Relationship Manager
Tedor Consulting Group
Total years of experience :14 years, 0 Months
Creating the company’s marketing plan to open new markets for the new business.
Formation & leading the sales team to strengthen the customer relations and creating new networks.
Contributed to the launch of the company by conducting QA testing on the website and online Toolbox.
Coordinating the recruitment requirements with HR Manager and Chairman.
Established a solid Tedor's network of recruiters locally and internationally, by signing them up and monitoring their performance and customer satisfaction with the recruiter's services.
Responsible for maintaining close business relationships with the recruiters worldwide, briefing them about the requirements, answering their queries and addressing their concerns.
Responsible for developing a good understanding of client companies, their industry, what they do and their work culture and environment to identify their real needs to offer the optimum solution which helps to introduce Tedor’s relevant consultancy.
Manage clients’ accounts, conduct weekly meetings on the progress of their vacancies.
Conduct market research and identify good recruitment partners.
Prepare invoices, negotiate customers / vendors contracts, oversee paperwork submission.
• Increased market penetration through current referrals and strategic business development drives, as well as targeted new/potential clients to develop and expand relationships.
• Developed and implemented sales targets for Direct Selling Agents (DSAs), assessed progress, made business recommendations and supervised deployment process of the team.
• Coordinated with the personal loans Sales Manager to formulate sales targets and formulated plans to enhance service levels as well as deliver unrivaled standard of customer service.
• Promoted sales of personal loans/offered services, highlighted USPs of banks products, as well as conducted regular up gradation sessions and promotional campaigns of new/existing products with intention of creating customer awareness.
• Analyzed feasibility studies and market research. Ascertained daily/weekly sales management information systems (MIS) reports are generated and sent to management on time.
• Designed and implemented sales training and conducted periodic performance reviews to maintain a motivated team.
• Delivered exceptional customer service by proactively building customer relations through soliciting feedback, addressing queries and resolving customer complaints/account irregularities.
• Portfolio management.
• Opening new accounts
• Handling customers enquiries
• Up selling bank products and services
• Fulfilling all needed customers documents as per bank procedure
• Updating all above tasks on bank system on daily basis
Egyptian B.Sc. of Business Administration French B.Sc. (Lisence Francaise) of Business Administration from Universite De Nantes (France) Master one (Maitrise Francaise) of Business Administration from Universite De Nantes (France) Main Subjects Studied during faculty: 1- Marketing & advertising 2- Human resources 3- Economics & Insurance 4- Project Management 5- Financial studies 6- Management Information System 7- General Management studies 8- Business laws 9- Budgeting & Cost Control Graduation Project: A business plan for new idea "Study & Work Café" :The unusual idea that we divided the cafe into rooms which have been separated by sound proof glass. "Grade: Very Good" A report about my last summer training at Promed company for Medical Equipment Other projects during faculty: 1- A survey on the flour in Egypt for a French company, who will export the flour to Egypt and our university, was rewarded with 700,000 euro from this company. 2- A feasibility study on a play station cafe "grade :very good"