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بيترجورج وديع وديع, Cluster Information systems manager

بيترجورج وديع وديع

Cluster Information systems manager·Hyatt Regency Riyadh Olaya & Hyatt Place Riyadh Al Sulaimania

المملكة العربية السعودية

دبلوم, Full Stack Web Development

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 10 أشهر

Cluster Information systems manager

يناير 2021 - حتى الآن

Hyatt Regency Riyadh Olaya & Hyatt Place Riyadh Al Sulaimania

الرياض، المملكة العربية السعودية

يناير 2021 - حتى الآن

Main Duties
Administration
• Managing the department in a professional, efficient manner with flexible service where possible, to ensure maximum guest satisfaction, consistent with Grand Hyatt Doha and Hyatt International Standards, through planning, organizing, directing and controlling the Information Systems policies and procedures, operation and administration.

• Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division and ensures annual review to accurately reflect any changes.
• Ensures the availability of any stationery or consumables required by any IS systems.
• Ensures that all licenses are complete and up-to-date.
• Keeps software in the Property Management System up to the current release as instructed by the Area Director of Information Systems.
• Conducts regular Departmental Communication Meetings.

Customer Service
• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
• Ensures all Information Systems employees provide a courteous and professional service at all times.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Maintains positive guest and colleague interactions with good working relationships.

Financial
• Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Directs employees to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Finance Operations Manual.
• Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
• Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Director of Finance ensuring targets are met and costs are effectively controlled.
• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational
• Provides technical assistance, advices to hotel management so as to minimise overhead expenses and maximise productivity in all areas.
• Assist authorised users in relation to operation of the hotel’s IS system hardware, various modules and supporting personal computers.
• Coordinates timely repair and return to service any faulty systems or items of equipment.
• Establishes and implements procedures to ensure backup of data in any IS system.
• Rebuilds data corrupted by either hardware or software faults.
• Coordinates the timely handling of any software fault reports or enhancement requests.
• Sets up emergency procedures to continue the operation of the hotel in the event of system failure.
• Provides manuals on the issue of IS systems and incorporates those manuals into the relevant operating procedures of the hotel.
• Establishes necessary security measures to prevent unauthorised access to the IS systems.
• Provides technical assistance to internal and external audit employees.
• Works with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose

Personnel
• Assists the recruitment and selection of all IS employees; follows the hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
تكنولوجيا المعلومات

Task Force

يناير 2021 - يناير 2021

Grand Hyatt Al Khobar

الخبر، المملكة العربية السعودية

يناير 2021 - يناير 2021

مجال الشركة:
الضيافة والسكن

Assistant Information Systems Manager - In charge of 2 Properties

يناير 2020 - ديسمبر 2020

Hyatt Regency Riyadh Olaya - Hyatt Place Riyadh Al Sulaimania

الرياض، المملكة العربية السعودية

يناير 2020 - ديسمبر 2020

مجال الشركة:
الضيافة والسكن

Assistant Information Systems Manager

يناير 2017 - يناير 2020

Hyatt Regency Riyadh Olaya

الرياض، المملكة العربية السعودية

يناير 2017 - يناير 2020

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
تكنولوجيا المعلومات

Task Force

يناير 2019 - يناير 2019

Hyatt Place Riyadh Al Sulaimania

الرياض، المملكة العربية السعودية

يناير 2019 - يناير 2019

PRE-OPENING

مجال الشركة:
الضيافة والسكن

Information Systems Coordinator

أغسطس 2012 - يناير 2017

Hyatt Regency Sharm El Sheikh

شرم الشيخ، مصر

أغسطس 2012 - يناير 2017

Provide technical assistance, advise the hotel management so as to minimize overhead expenses and maximize productivity in all areas.
•Assist authorized users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers.
•Maintain procedures to ensure backup of data in any I.S. system.
•Rebuild data corrupted by either hardware or software faults.
•Coordinate the timely handling of any software fault reports or enhancement requests.
•Provide technical assistance to internal and external audit staff.
•Assist IS Manager to set up emergency procedures to continue the operation of the hotel in the event of system failure. Provide manuals on the issue of I.S systems and incorporate those manuals into the relevant operating procedures of the hotel.
•Maintain necessary security measures to prevent unauthorized access to the I.S. systems
•Maintain consistent contact with hotel after working hours and be able to contact via Mobile phone by 24 hours basis.
•Advice Information Systems Manager of any new technology and equipment that would improve productivity whilst taking work out of the system.
•To assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Route Academy

أبريل 2024

أبريل 2024

دبلوم، Full Stack Web Development

السنغال

Route Academy

أبريل 2023

أبريل 2023

دبلوم، Programing Fundamentals

مصر

Sadat Academy For Management Information systems , Port Said , Egypt

يناير 2010

يناير 2010

بكالوريوس، Management Information systems Department

مصر

VergiTech

يناير 2007

يناير 2007

دبلوم، MCSA Microsoft Certified system Administrator

مصر

Skills

Delphi
Expert
Delphi
Expert
Opera
Expert
Opera
Expert
Scala
Expert
Scala
Expert
Microsoft Software
Expert
Microsoft Software
Expert
Micros
Expert
Micros
Expert
BACKUP
Intermediate
BACKUP
Intermediate
CISCO
Beginner
CISCO
Beginner
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
MICROSOFT PROFESIONAL CERTIFICADO
Beginner
MICROSOFT PROFESIONAL CERTIFICADO
Beginner
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
CCNA
Intermediate
CCNA
Intermediate
COMPUTER NETWORKING
Intermediate
COMPUTER NETWORKING
Intermediate
AUTOCAD
Intermediate
AUTOCAD
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
CERTIFIED INFORMATION SYSTEM AUDITOR CISA
Intermediate
CERTIFIED INFORMATION SYSTEM AUDITOR CISA
Intermediate
CONTEXTUAL ADVERTISING
Intermediate
CONTEXTUAL ADVERTISING
Intermediate
GROUP POLICY
Intermediate
GROUP POLICY
Intermediate
INFORMATION SYSTEMS
Intermediate
INFORMATION SYSTEMS
Intermediate
MICROSOFT SQL SERVERS
Intermediate
MICROSOFT SQL SERVERS
Intermediate
OUTLOOK WEB APP EMAIL CLIENTS
Intermediate
OUTLOOK WEB APP EMAIL CLIENTS
Intermediate
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
Delphi
Expert
Delphi
Expert
Opera
Expert
Opera
Expert
Scala
Expert
Scala
Expert
Microsoft Software
Expert
Microsoft Software
Expert
Micros
Expert
Micros
Expert

حسابات مواقع التواصل الاجتماعي

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facebook.com/petgeo89

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس
الفرنسية
مبتدئ

التدريب و الشهادات

الشهادات
Machine
Basics of CEH
Basics of Cyber
Cisco Certified Network Associate (CCNA)
Back End: NodeJS
Front End
Full stack track
Transcript ID (911888) Access Code (petermcsa) Programing Fundamentals

التدريب
CCNA R&S
Self Study
May 2016
MCSA
VergiTech
Jun 2006
عرض الشهادات