Business Continuity & Crisis Management Leader
Vodafone Intelligent Solutions
Total years of experience :25 years, 5 Months
Leading business continuity & crisis management for Egypt & Europe centers
• Main Role:
o Responsible for the “Crisis Management Program” management and enhancement
o Establish, and update all BC & CM documentations
o Embedding BC & CM within the organizational awareness culture
o BCM Dashboard
o BC & CM Governance in correspondence to Telecom Regulator Crisis Committee
o Establishing Orange Egypt preparedness plans
• Risk Management:
o Enterprise Risk Register, logging risks and vulnerabilities
o Monitoring risk levels and mitigation plans progress
• Business Continuity:
o Performing Business Impact Analysis
o Performing required Risk Assessments
o Outlining Business Continuity required strategy
o Developing and testing Contingency Plans for premises
• Crisis Management Center:
o Managing Crisis Management Team
o Establishing Crisis Committees as need arise
o Responsible for program management, development and enhancement
o Establishing the Incidents/Crises leveling Matrix
o Monitoring incident triggers
o Managing incidents/crises from occurrence to closure
o Establishing models to calculate the impact of incidents
o Provide resource and situation status information in response to specific crises
o Providing business risks situation reports on weekly, monthly and on demand basis to the concerned parties
o Assurance of the presence/functionality of Disaster Recovery Plans, Test Plans and Test Reports
- Implementing the company’s credit policy.
- Dealing with hot lining customers.
- Releasing lines for settled accounts.
- Authorized to establish deals with the customers based on their credit history analysis.
- Receiving customer’s inquiries and solving them.
- Providing customers with any required information about the products, services, offers or any requested matter.
- Transferring customers to the right channels that would meet their needs.
- Interfacing with other departments that would help solving the customer’s problems and inquiries.
- Leading the tourist group from the time they arrive until they depart.
- Responsible for their trips, accommodation, papers, luggage and all their needs.
- Assisting in the tour operation tasks.
- Defining a business-developing plan for the first three years.
- Helping in founding the office infrastructure.
- Holding the accounts in this earlier stage.
Special studied course teaching team working on a departmental scale.
Post graduate studies in tour guiding field and egyptian history.
Studying commerce related courses like accounting, law, marketing and brokerage.
High school education in english language schools.