Regional Team Manager/Leader
MTN Nigeria
Total years of experience :13 years, 6 Months
Taking responsibility for the Team’s work and ensuring that high level of attention to details.
Plan and deliver tasks & oversee a process/project within the agreed timescales.
Key account management.
Raise the Team’s profile through effective communication and leadership whilst supporting organization initiatives.
Actively seeks to motivate others, promoting positive team work by maintaining high levels of energy and optimism.
Being flexible in approach to role and task completion and when applicable ‘step in’ Or ‘step up’ to other roles/positions that may need support.
Provide outbound and inbound call services.
Entertain customers’ queries with regard to SIM registration update and provide solutions.
Educate customers on the importance of SIM registration details update.
Configuration and Installation of Spectranet4G Wireless Broadband service
Sale of Spectranet 4G Wireless Broadband service
Customer relation and services
Telemarketing
Customer retention and acquisition
After sales services
