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Philip Helmi, Customer relation management agent

Philip Helmi

Customer relation management agent ·Wiyak

Kuwait

Diploma, Business Administration and Human Resources

Work experience

Total years of experience: 6 years, 8 months

Customer relation management agent

August 2021 - Present

Wiyak

Sharq, Kuwait

August 2021 - Present

Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

Customer Relation Management officer

October 2021 - January 2025

Wiyak

Al Kuwait, Kuwait

October 2021 - January 2025

Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

data entry

July 2021 - October 2021

Jarallah German Specialized Clinic, Kuwait

Al Kuwait, Kuwait

July 2021 - October 2021

Company industry:
Medical Hospital
Job role:
Administration

sales associate

April 2019 - December 2020

Sales Associate , Ricardi International Co.

Al Kuwait, Kuwait

April 2019 - December 2020

Company industry:
Sales Outsourcing
Job role:
Sales

Education

Pitman Centre For Professional Studies

June 2024

June 2024

Diploma, Business Administration and Human Resources

Kuwait

GPA (point): 3.7 out of 4

GPA (point): 3.7 out of 4

Skills

complaint management
Expert
complaint management
Expert
communication
Expert
communication
Expert
date input
Expert
date input
Expert
time management
Expert
time management
Expert
data management
Expert
data management
Expert
presentation skills
Expert
presentation skills
Expert
Microsoft Word
Intermediate
Microsoft Word
Intermediate
retail sales
Expert
retail sales
Expert
customer service
Expert
customer service
Expert
onboarding
Intermediate
onboarding
Intermediate
data verification
Expert
data verification
Expert
Reporting
Expert
Reporting
Expert
zendesk CRM software
Expert
zendesk CRM software
Expert
customer satisfaction
Expert
customer satisfaction
Expert
Teamwork
Expert
Teamwork
Expert
Microsoft excel
Intermediate
Microsoft excel
Intermediate
Microsoft PowerPoint
Intermediate
Microsoft PowerPoint
Intermediate
Management
Expert
Management
Expert
Sales
Intermediate
Sales
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Russian

Beginner

Training and Certifications

Certifications
certified human resource specialist
Jun 2024