telephone operator
Towers Rotana
Total years of experience :2 years, 9 Months
• Achieved positive outcomes from Guest queries in a timely and efficient manner
• Accepted and delivered all messages correctly and promptly for both Guests and management
• Ensured all wake-up calls take place at the correct time
• Demonstrated good knowledge of all the hotel facilities and service and used up-selling techniques to promote these offerings when appropriate.
• Handled emergency calls immediately and relayed comprehensive and accurate information, as required
• Demonstrated a high level of customer service at all times.
• Complied with hotel security, fire regulations, and all health and safety legislation.
• Attended appropriate training, when required by the property regulation.
• Demonstrated a high knowledge of all hotel services, local attractions, and landmarks in the hotel vicinity.
• Maintained the guests' awareness in the opera profile.
• Followed company brand standards (SOP)
• Assisted other departments, as necessary.
• Helped guests with physical disabilities to their rooms.
• Welcomed the guests upon arrival and ushered them to the front desk for check-in.
• Maintained an up to date knowledge of the hotel and local services.
• Assisted guests in transporting luggage to and from rooms.
• Assisted guests in arranging for transportation, by hailing cabs, or contacting other transportation services.
• Greeted and directed patrons to the front desk, restaurants or other areas of the building.
• Helped the guests into and out of vehicles.
• Assisted guests by providing information about local attractions, restaurants, and activities.
• Projected a professional manner with an emphasis on hospitality and guest service