Business Development
The Healthy Home
Total years of experience :9 years, 10 Months
Analyze market dynamics across the MENA region and identified areas of opportunities for service areas
Build acquisition strategy and pipeline to expand business and customer portfolio
Cultivate relationships with B2B and B2C customers to up sell services and offer full package solutions to meet their needs
Create and maintain a CRM database of existing and prospective clients to drive customer retention
Prepare proposals and price quotations for customers as per requests
Managed B2B and B2C accounts across EMEA to promote Oracle products (My Oracle Support Portal and Oracle Cloud Support)
Deliver post-sales support and service solutions to Oracle Customer base to drive high retention rates and customer satisfaction
Investigate and resolve post-sales non-technical customer inquiries, as well as technical questions regarding the use of and
troubleshooting for our Electronic Support Services
Coordinate among customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of
problems related to the installations, recommended maintenance and use of Oracle product
Facilitate customer relationships with Support and provide assistance to internal Oracle employees on diverse customer situations
and escalated issues
Train newly recruited team members on operating procedures and company services
Manage verbal or written translations when customer and internal support engineers require Arabic language support
Analyze listed company’s Annual report to identify Industry Classification Benchmark
Register collected information on FTSE Russel’s platform
Research listed company’s compliance with Environmental, Social and Governance factors
Verify reports such as code of ethics sustainability report and corporate responsibility report for the scope of providing the company
an accurate score on FTSE Russel’s ESG factors.
Fast Support
Built marketing strategy to drive awareness of Fast Support’s services in the Middle East and North Africa
Managed customer acquisition campaigns using Search Engine Optimization (SEO) and display advertising
Analyzed website metrics and target audience to effectively select ad placements
Designed and delivered post-evaluation reports for all marketing campaigns to highlight areas of success and provide
recommendations
Coordinated with the legal team, Compliance and Contracts to ensure successful project implementation
Net-Connect Group
Managed the buying of telecommunication routes from partners and monitored their traffic and quality to ensure high coverage
Performed a deep dive on the market to identify sell rates, customer targets and factors affecting volume of consumption, traffic,
and profit in various markets
Developed long lasting relationships with clients and partners to unlock additional revenue streams
Promoted and developed direct routes to 11 destinations where Net-Connect Group is located, in addition to other countries
Collaborated with team members to develop effective strategies to reach a wide range of partners in extensive destinations
E-Securities
Successfully negotiated and signed new clients across the Middle East, North Africa, Asia and Europe
Provide consultative advice to existing clients in order to help with future strategic plans and grow their investment portfolios
Developed client relationships by consistently following up with profit generating opportunities and presenting to them solid
investment cases
Built market reports to include the profiles of the major companies existing on the trading platform with information related to their