Office Manager
F T D Marketing LLC | Dubai Media City
Total years of experience :25 years, 8 Months
Coordinate and oversee office operations and procedures, ensuring organizational effectiveness and efficiency Manage and maintain office supplies, equipment, and inventory Supervise and support administrative staff, ensuring tasks are completed accurately and timely Coordinate and schedule meetings, appointments, and travel arrangements for executives and staff Handle incoming and outgoing correspondence, including mail, email, and phone calls Assist with budgeting and expense tracking, ensuring proper allocation and utilization of resources Plan and coordinate company events and meetings, making necessary arrangements and logistical support Responsible for all governmental issuance Responsible for team visas and work permits Responsible for higher management inquiries Responsible the insurance contract Responsible for all documents and contracts in the office Responsible for all operations in the office
Managed chief executive officers calendars and set up meetings amongst clients, partners and team members Acted as the point of contact among executives, employees, clients and other external partners Made travel and accommodation arrangements for the CEO for business and personal travels Formatted information for internal and external communication - memos, emails, presentations, reports Take minutes during meetings Provide general administrative support
Cultivated customer relationships by advising clients on onshore or offshore business setup plans businesses in UAE Mainland and Free Zones. Built and maintained a trusted advisor relationship with clients, working closely to process PRO (Public Relations Officer) tasks for new and existing clients. Secured new contracts with strong bid writing and account management skills. Effectively handled daily customer meetings, presented business setup proposals, handled sales calls and account management tasks, improving sales team efficiency. Acted as the Executive Assistant to the Chief Executive Officer of the company. Organized personal and professional calendars, supplying timely reminders of upcoming meetings and events. Processed mail, email and phone enquiries, minimizing correspondence backlogs. Professionally greeted clients and delivered friendly, knowledgeable assistance. Prepared meeting rooms and event spaces to achieve successful client engagements. Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
Work Experience
Job Responsibilities:
• Responsible for creation and implementation of sales and marketing strategies to meet the company targets and goals specifically for the Analytical Testing and Calibration Laboratory (ATC Laboratory).
• Solicitation of sales and maintaining well-built relationships from existing customers and development of new customer base for attaining sales goals
• In-charge for company presentation of laboratory capabilities’ and laboratory tours to existing and prospective customers.
• Courtesy visits and presentation of ATC laboratory to different companies for a more effective marketing strategy to increase sales and secure good business relationships with partners.
• Analyze market trends and new methods for marketing to ensure sales growth through extensive research and interviews with customers.
• Official sales and marketing representative of IMI ATC Laboratory for all events and conferences the company is a member of or involved to.
• Interact with ATC team and other functions to guarantee end-to-end implementation of orders in accordance to customers’ needs in Reliability Testing, Failure Analysis and Calibration.
• Preparation of monthly sales reports, update of sales tracker, SAP sales billings and other customer-related tasks.
Created and implemented sales and marketing strategies to meet the company targets and goals specifically for the Analytical Testing and Calibration Laboratory (ATC Laboratory). Solicitation of sales and maintained well-built relationships from existing customers and development of new customer base for attaining sales goals In-charge for company presentation of laboratory capabilities and laboratory tours to existing and prospective customers. Executed courtesy visits and presentation of ATC laboratory to different companies for a more effective marketing strategy to increase sales and secure good business relationships with partners. Analyzed global market trends and new methods for marketing to ensure sales growth through extensive research and interviews with customers. Prepared monthly sales reports, update of sales tracker, SAP sales billings and other customer related tasks.
Job Responsibilities:
• Responsible for developing strong customer relationships through managing of assigned affiliates and direct local customers by attending to inquiries, urgent demands, plant visits, and other customer related functions.
• Accepting of customer purchase orders of MLCC (Multi Layer Ceramic Chip Capacitor), Tantalum Capacitor, and Crystal Oscillator through GERP and SAP system and coordination with production group for customers’ demand satisfaction.
• Allocation and division of stocks for confirmed purchased orders. Relaying of delivery schedule to customers for urgent material requests through keen coordination with production for possible process output schedule and quantity.
• Coordination with other overseas Samsung plants for models with purchased orders in SEMPHIL.
• Arranging shipments of for packing purchase orders by booking overseas delivery flights and/or local trucking and coordination with logistics department to ensure proper delivery to customer.
• Requests packing of allocated goods to SEMPHIL warehouse department and other packing instructions through Delivery Management system in SAP.
• Creation of invoice and packing list for packed goods and sending invoice number to logistics department for processing of shipments.
• Billing of sales invoices of the month and coordination with finance department for payment processing of assigned customers.
• Other Sales related work such as submission of weekly plan and accomplishment reports, coordination with other sales in charge for division of stocks, participation in group activities to increase monthly sales.
Developed strong customer relationships through managing of assigned affiliates and direct local customers by attending to inquiries, urgent demands, plant visits, and other customer related functions. Managed high-volume customer queries simultaneously through effective multitasking. Processed customer orders of MLCC (Multi Layer Ceramic Chip Capacitor), Tantalum Capacitor, and Crystal Oscillator through GERP and SAP system and coordination with production group for customers demand satisfaction. Arranged and coordinated shipments of purchase orders by booking overseas delivery flights and/or local trucking and coordination with logistics department to ensure proper delivery to customer. Processed billing invoices in coordination with the accounting department. Other Sales related work such as submission of weekly plan and accomplishment reports, coordination with other sales in charge for division of stocks, participation in group activities to increase monthly sales.
Job Responsibilities:
• Implementation of PeerlessDM and PeerlessDSTE Programs (PEPMACO’s Operating System) through uploading of data submitted by district managers. Responsible also for program testing whenever system updates are available.
• Management of district managers’ quarterly reports and monitoring of on time submission of fact data related to these reports.
• Other clerical works including audit of district managers’ weekly expense reports, review and liquidation of cellphone bills, processing of cash advances, requests for travel allowances and hotel accommodation.
Provided reliable administrative support for improved sales team efficiency. Updated sales records promptly and precisely for reliable reporting. Filed agreement documents clearly and accurately to maintain good record order. Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
• Bachelor of Science in Business Administration, Major in Management • Honorable Mention with Cumulative Grade Point Average of 3.1071 [Dean’s List]
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