ASSISTANT MANAGER
SUSHI COUNTER DUBAI MALL BRANCH
Total years of experience :8 years, 6 Months
● Understanding all policies, procedures, standards, guidelines & training programs
● Taking responsibility for the business performance of the restaurant and Customer care, ensuring compliance to “customer first” philosophy.
● Analyzing and planning restaurant sales levels and profitability
● Organizing marketing activities, such as promotional events and discount schemes.
● preparing reports at the end of the shift/week, including staff control, food control and sales
● creating and executing plans for department sales, profit and staff development
● setting budgets or agreeing them with senior management
● planning and coordinating menus
● coordinating the operation of the restaurant during scheduled shifts
● Recruiting, training, managing and motivating staffs all the time.
● Responding to customer queries and complaints accordingly.
● maintaining high standards of quality control, hygiene, and health and safety all the time
● Ensuring customer experience & Food standards are “best in class” for Sushi Counter
● Ensure food standards & serving standards are adhered to for full menu
● Achieving company targets for all business operations
● Administration responsibility for business transactions, finance & reconciliation
● Leading & Managing Staff (BOH) and front counter to excel in their company role.
● Financial responsibility for Sushi Counter cashier role and accounting function, team leader.
● Stock control and order.
● Customer service& care management (All function required for best service to be achieved)
● Assisting the Restaurant Manager in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff.
● Supervising the floor during meal periods to ensure that all Capella standards and steps of service are met through all guests interactions
● Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
● Communicating effectively, both verbally and in writing, to provide clear direction to the staff.
● Observing performance and encouraging improvement where necessary.
● Ensuring staffing levels for all outlets are accurate based on outlet business levels.
● Organizing and conducting pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
● Communicating with guests and employees using a positive and clear speaking voice, listening to and understanding requests, responding with appropriate actions and providing accurate information.
● Remaining calm and alert, especially during emergency situation and/or heavy activities, serving as a role model for the staff and other employees.
● Ensuring basic standard operating procedures for the outlet are in place and are in compliance with mall management standards and Dubai Municipality as well.
● Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.
● Interacting positively with customers promoting restaurant facilities and services. Resolving problems to the satisfaction of involved parties. Answering telephones in a clear voice, coordinating and restaurant documents reservations and attending relevant company meetings.
● Moving throughout the restaurant and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verifying temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
● Utilizing micros POS to accurately charge customers, creating forecast and revenue reports and writing correspondences.
● Ensuring that all standards and restaurant cash handling procedures are met.
● Maintaining cleanliness in the outlet on a daily basis
● Soliciting feedback from guests concerning the service and food & beverage offerings in the outlet
● . Working closely with the Restaurant Manager and Head chef in monthly food and non-food inventory
● Ensuring all daily and monthly reports are detailed and submitted in a timely matter
● Assisting the restaurant manager with working closely with Marketing and Social Media Manager to ensure that all promotions and collateral updates (including social media and website information and menu updates) are done in a timely matter.
● Assisting the Restaurant Manager in planning and setting up special menus for special events Mother’s Day, Easter, Father’s Day, Christmas, Graduation, New Years, and Eidd Holiday Events, etc.)
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Cashier (Sushi Counter Restaurant - Dubai) September 2012 - October2013
● Welcoming customers who enter the restaurant and ensure that they are okay and satisfied.
● Ascertain that menus display the correct pricing and tax information.
● Operating cash machines and POS to calculate customers’ bills.
● Recording totaled amounts, including expenses in restaurant’s database
● Processing credit and debit card payments and ensure that customers sign receipts
● Keeping track of inventory and ensure that restaurant supplies are ordered on time
● Counting cash in the cash register at the end of each shift and ensuring that it tallies.
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● Office supply management.
● Responsible for all functions necessary to ensure smooth office management and deliveries.
● Answering and directing phone calls
● Organizing and scheduling appointments for the managers and directors.
● Planning meetings and taking detailed minutes.
● Writing and distributing email, correspondence memos, letters, faxes and forms.
● Assisting in the preparation of regularly scheduled reports
● Developing and maintaining a filing system
● Updating and maintaining office policies and procedures
● Ordering office supplies and research new deals and suppliers
● Maintaining contacts lists
● Booking travel arrangements
● Submitting and reconciling expenses reports
● Providing general support to all visitors.
● Acting as the point of contact for internal and external clients.
● Liaising with executive and senior administrative assistants to handle requests and queries from senior managers and Directors.
• Selling computer products and services to customers and making sure they get the exact product they need according to their specifications and needs.
• Demonstrating hoe the products work and showing customers how to maximize their features.
• Explaining different customizable features on the products they need.
• Discussing warranties and replacement of parts of the products and entire product as well.
• Processing made orders in person and over the phone.
• Checking inventory regularly to ensure which product is in stock and which ones are not
• Removing security devices from the sold products.
• Collecting methods of payment and dispense change.
• Representing and promoting the organization with products and services at in-home product presentations, showrooms, and home shows as required.
• Conducting outbound lead follow-up calls to potential and existing customers via telephone and e-mail to qualify and lead in selling computer products and services, which I always did.
● Composing & preparation of all legal documents, making general & confidential communications within and outside the office as per instructions.
● Paralegal duties & assignments, inc research, report preparation, surveys & other complex items.
● Office management and equipment care for all staff &coworker communications.
● Administrative & secretarial support for the firm, including customer service for valued customers.
● Providing required administrative support to one or more lawyers.
● Effectively communicating with witnesses, clients, colleagues and partners.
● Greeting visitors and performing initial screening of clients.
● Attending trials and typing minutes.
● Writing case briefs and synopses of depositions, contracts and testimonies.
● Conducting thorough statistical/ documentary research.
● Sourcing and verifying important case intelligence.
● Producing and filing various legal documents such as appeals, motions or petitions.
● Preserving an updating case record system.
● Answering phone calls, taking notes/messages and redirecting calls when appropriate.
● Maintaining and updating inventories of contact details.
● Facilitating the meeting of deadlines by keeping multiple agendas and providing timely reminders.
● Keeping all files and filling them with easy system understood by everyone.
Best outlet manager, customer service and best outlet in food cost control.
FIRE SAFETY CERTIFICATE
PERSON IN CHARGE TRAINING LEVEL 2 ATTAINED A (PIC) CERTIFICATE.
CERTIFICATE
2ND CLASS HONORS DEGREE
Customer service and telecommunication.
FORM 1 TO FORM FOUR HIGH SCHOOL .
