Human Resources Coordinator
THE SCHOOL OF RESEARCH SCIENCE
Total years of experience :21 years, 4 Months
HR related matters such as compensation and benefits, medical insurance, payroll, performance management, and professional development.
Working closely with the PRO regarding visa and work permit applications, renewals and cancellations and relevant related processing for new staff, ensuring they are aware of their requirements. Liaising with DHA/HAAD to obtain Occupational Health cards and relevant licenses and insurances for School Doctors and Nurses.
Participating in recruitment efforts i.e. posting job ads and scheduling job interviews as well as assisting in interview process.
Ensuring background and reference checks are completed.
In charge with the teachers/staff Knowledge and Human Development Authority (KHDA) approvals.
Verifying and processing of medical claims and sick certificates accordingly.
Responsible for issuing NOCs, and other relevant staff letters (e.g. Bank, Government, Immigration etc.)
Assisting with the performance review, analyzing jobs, developing comprehensive job descriptions and termination processes.
Processing payroll, which includes ensuring vacation and sick time are tracked in the system and setting up bank accounts for all staff.
Answering payroll questions and facilitating resolutions to any payroll errors.
Booking flights for new hires, leavers and company staff.
Supporting the Heads of School with investigations and disciplinary management of staff, ensuring accurate records of cases are kept within confidential staff files.
Coordinates and provide effective and efficient support with different functional heads which include department heads, accounts & finance, administration, human resources, safety and security, facility, school transport department and other functions for all transactional and strategic requirements.
• Handles Air Import and Export shipments.
• Assists in Sea shipments
• Monitors the status of incoming and outgoing international shipments.
• Records/input sales. Ensure the sales extraction sheets are completed and kept up to date on a weekly basis.
• Gives quotations to clients.
• Provides assistance to Sales Managers and Sales co-coordinators.
• Receives pre-alerts, routing orders and bookings from customers.
• Coordinate with clients regarding freight clearance instructions, type of Bill of Entry and prepare documentation for customs clearance.
• Knowledge in Customs clearance, E-mirsal II and Calogi.
• Coordinates with the origin station/Customer support for any discrepancy on shipping documents.
• Ensures import arrival notices are dispatched to clients well in advance.
• Prepares and follow up on all documents. Ensure that all job files are maintained.
• Coordinates with transporter to ensure that the cargo is delivered and collect the proof of delivery.
• Coordinates with third parties, sales and finance to meet operational requirements.
• Receives cash/cheque from customers in regard to clearance shipment/delivery order collection and accounting the same to Finance.
• Ensures accurate invoicing is done on a timely/ daily basis and all supporting documents are attached with the invoices, as per the client requirements.
• Performs administrative duties.
• Utilize IEX and WFM scheduling software to generate optimized schedules that balance the needs of the business with the needs of the representatives.
• Responsible for scheduling for numerous multi-site programs, duties include adjusting tour groups and running what if scenarios to find the best mix of creative schedules.
• Responsible for creating staffing lines, leading weekly staffing meeting calls with the senior management and making staffing/schedule change recommendations.
• Identifies components and calculates staff workload.
• Defines service in terms of speed of answer/speed of response.
• Outlines the steps of calculating staff needs for all media.
• Identifies the factors that influence staffing numbers.
• Determines the impact on service when staffs are added or reduced.
• Explains the effect of size on contact center efficiencies.
• Defines and calculate staff occupancy/productivity.
• Describes the challenges of staffing calculations in skill-based routing environments.
• Identifies the impact of long handle times on both data gathering and staffing calculations.
• Processes time off and shift trade requests and upkeep time off data base.
• Coordinates with forecaster/planner to determine the need for new hire classes. Assists in the upkeep of long term capacity planning modules.