Pier Nicola Di Gravio

Consultant for Ericsson Telecomunicazioni in Telecom Italia Sparkle 2004 - Present
€3 billion leading global telecommunication service provider, with 1200 employees and offices in 39 countries providing carriers, ISPs and corporate customers with a range of voice, data and internet solutions.

Development of the ICT group and BU processes, long term strategy and coordination of planning activities, specifically including budget management, P&L responsibility, staff utilization and assessment.
Directing and standardizing quality management, risk mitigation and customer satisfaction control procedures.
Assist with new business scoping and estimating activities, including providing resource estimates, management oversight and calculating return on projects investment (ROI).
Management of IT vendors and procurement processes.
Co-ordination and management of the service delivery with responsibility on a team of 12 specialists, to meet SLA provided to customers and internal users and day-to-day system administration.
Support upgrades and change-management activities of ICT systems.
Responsible for VA, SOX compliance and security audits about financial systems and confidential data mgt.
Lead delivery of the project for the migration of a Data Center, to move 200 physical systems to virtual platforms, reaching new business requirements and costs reduction. Project budget of €4 millions.
Spearheaded the OSS renovation project and implemented system that improved reliability, enhance efficiency and established scalability for future growth. Project budget of €2 millions.
Designed system architecture of wiretapping platform used by the Italian courts.
Planned new BSS architecture to achieve target expansion due to traffic increase, with definition of systems, SAN and data warehouse infrastructure. Project budget of €6 millions.

IT and telecommunications consulting company with 120 employees.

Hold multifaceted responsibility within management role, translating business goals and objectives into concrete program strategy.
Overall management of the company resources, including recruitment, training and allocation.
Monitoring, control and support of professional service delivery and consultancy engagements.
Responsible for the strategic planning, IT governance and budget management.
Coordinated, as Program Manager, 5 projects funded by the European Community and administered €8 millions facilitation funds, supervising 3 project managers and about 20 programmers.

In the start-up phase of a telecommunication company: defined the architecture of the BSS systems, performing the earned value management.
Designed and delivered to Telecom Italia a GIS platform based on Web technologies.
Realized for Italian Ministry of Finance the first government project based on cryptography and e-sign.

The first fully digital, multi-channel, multi-lingual, pay television service in the Middle East and North Africa. Owned by Saudi Arabia-based Mawarid Holding, with 900 employees.

Involved in the company start-up phase and performed as key contributor to building support infrastructures.
Instituted concepts of 24/7 support and established technical procedures for MIS staff.
Planned and installed the company LAN.
Planned the HW & SW infrastructures for billing and programme schedule.
Planned and installed the system platform used to crypto the broadcast signal.
Admin of various mission-critical systems based on Unix platform.
Designed the architecture of the international WANs.
Developed the internet and intranet systems and security policies.
Monitored systems performance and network usage with creation of statistic reports.
Produced assess and requirements about expansions and upgrades.
Trained and 2nd level support for the help-desk technicians.

Italian subsidiary of Wang Labs Inc., world leader in imaging and office automation, with 24k employees and annual revenues of $4 billion.

Designed architectures about LAN and WAN.
Performed pre-sale activities for security and networking products.
As Secure Systems Product Specialist I was mainly dedicated to those customers where data security was a major issue: UN organizations, embassies, consulates and military bases, located in Italy and south Europe.