Technology Architect
cognizant
Total years of experience :18 years, 10 Months
Working for ITIS Technology Office for Mobility CoE
• Part for the "Customer Success Team" as a Tech Lead (Professional Services / Consulting).
• Managing all the escalations for the Customer Success team in India.
• Helping clients to deploy and implement MI Servers, also helping them in setting up HA environment.
• Analyzing and finding Root Cause Analysis of “Customer Found Defects” from the field.
• Interact with Customer Engineering group to jointly troubleshoot issues and identify workarounds.
• Successfully deployed MobileIron (Kerberos Deployment) for big enterprises like Standard Chartered bank (Hong Kong) Rio Tinto (Australia), OCBC (Hong Kong) and BNP Paribas (UK).
• Worked for Siteminder R12 Internationalization (QA) for Japanese release.
Responsible to deploy CA Enterprise products remotely on clients’ network, understanding the environment and configure it as per client’s requirements
Network Operations and Security
Monitoring and Filtering the Network Traffic (SMTP, HTTP, POP3, and FTP)
Configuring the Antivirus Servers and Firewall
Securing networks from Virus/Trojan/Spyware/Root kit vulnerabilities and other threats
Testing, implementing and optimizing the Security Infrastructure
• Ensure that all global escalations are addressed and resolved on time
Worked as SME providing support to the front level agents (floor walking and mentoring)
Worked in the Portable Systems Group.
Support included OS support, h/w support, s/w support and also support on wireless issues and networking.
Worked as an Associate providing support to the Employees as well as Employers using Monster job portal in US.
Helped the employers to post jobs on Monster. Search for the right candidates. Also helped the employees to search for their dream job.
Also worked as an SME (Subject Matter Expert) in this process.