Piya Banerjee

• Led and coached a frontline sales team of 15 agents, driving consistent achievement of monthly revenue targets ranging from
₹2.5 lakh to ₹4 lakh.
• Designed and delivered onboarding and skills-training programs for new hires, cuting ramp-up time and boosting team
productivity.
• Tracked and reported daily/monthly KPIs — call quality, conversion rate, and revenue performance — using MIS dashboards to
guide leadership decisions.
• Resolved high-priority customer escalations with a consistently strong first-contact resolution rate, maintaining high customer
satisfaction under pressure.
• Strengthened client relationships through proactive CRM engagement, contributing to increased repeat business and referral
revenue.

• Delivered five-star, white-glove guest service in a luxury heritage property serving high-profile and international clientele.
• Handled guest requests and service recovery in high-pressure situations, maintaining premium satisfaction standards.
• Built cross-cultural communication skills through daily interaction with international guests — directly relevant to Dubais
multicultural service environment.