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Piyush Gautam

Front Office Manager·VR Group New Zealand

India

Bachelor's degree, Administration And Basic Sciences

Work experience

Total years of experience: 0 years, 5 months

Front Office Manager

June 2024 - October 2024

VR Group New Zealand

Auckland, New Zealand

June 2024 - October 2024

• Led daily front office operations, prioritizing outstanding guest experiences and satisfaction.
• Directed a team of receptionists and concierge personnel, cultivating a cohesive and productive workplace culture.
• Introduced effective procedures that enhanced check-in/check-out efficiency, achieving a 20% reduction in wait times.
• Built and nurtured strong guest relationships, promptly addressing inquiries and resolving concerns to ensure loyalty.
• Conducted comprehensive training for staff on customer service excellence, enhancing overall service quality and guest interactions.

Company industry:: Hospitality & Accomodation

Education

Dibrugarh

July 1991