Operations Manager
Widerview Holiday Homes Rental LLC
Total years of experience :15 years, 5 Months
Managing the day to day running of operations including reservations, housekeeping, guest check ins, co-ordinating with the landlords, maintaining and updating guests records.
Market research and setting tariffs as per the season, competitors and industry requirement.
Managing all online marketing accounts of the company: booking.com, flip key, airbnb, agoda, expedia, home away, holiday lettings, etc.
Managing day to day running of over 150 apartments for short term rentals, quality checking all work performed by the housekeeping team, regularly inspecting the maintenance and supporting accounts keeping costs in control.
Approaching new landlords to brief them the benefits of short term rentals, expanding business in all directions
Up selling other services offered by the company such as visa, tours, car rentals & airport transfer arrangements
Managing the online property management system Kigo, collecting payments, updating online accounts, preparing weekly reports.
Conducting meetings with staff to discuss and sort our operational issues faced. Responding to guest queries and converting potential leads.
• A highly organized and competent professional with over 5 years of experience in Brand Building, Online and Social Media Marketing, Business Development, Sales Operations, Client Relationship Management, Strategic Planning and Market Research
• A progressive professional exposed to high pressure corporate environments and building brand eminence through strategic communication initiatives
• Deft in developing new platform strategies, executing agreements, and coordinating plans and tactics that drive performance and revenue while building the overall brand position
• Delivering leading-edge business and creative solutions that surpass revenue performance and cost objectives while developing and executing cross-channel strategies, expanding market presence and brand awareness for all sizes of businesses
• Outstanding administrative, communication and interpersonal skills, bolstered by liaising with clients and working as part of a team and leading it with customer-oriented environments
Commendable experience in reservations, operations, holiday planning, MICE and retail travel role within the travel industry
Excellent Sales technique with the ability to meet and exceed targets.
Genuine desire to provide outstanding customer service.Identified a business need for consistent website maintenance along with deployment of social media brand awareness. After designing an online strategy, I implemented it and saw a significant increase in online presence and awareness.
Working and developing relationships with my clients. Maintaining a good relationship with all corporates ensuring I am in constant contact with them throughout the project and afterwards to ensure satisfaction.
Lead sourcing and generating revenue. Identifying the most lucrative business areas and pitching to clients to align specific editorials for their service or product.
Researching business areas thoroughly so that it is relevant, tapping corporates who arrange travel packages as incentives for their employees.
Using previous and existing client base data effectively planned, approach to perspective clients in order to demonstrate the value VT can add to their travel plans.