IT Senior Technical Support
Ahli United Bank - Kuwait
Total years of experience :11 years, 0 Months
Technical support for the Banking Apps - Ethix Branch, Ethix Finance, Kovis, Alshamil,
PowerCard, Way4, Flex & Microsoft apps.
Technical support for authorizing the SWIFT tokens & connectivity.
Closely working with L3 support team to resolve major issues.
Troubleshooting issues for the Top Management users.
Managing end user security tools (Trend, Trellix - McAfee & Sentinel)
Knowledge of BMC Asset Management Software.
Managing computers via Manage Engine - Desktop Central.
Administering Domain Controller, Firewall & Switches (Network).
Managing Avaya PBX (Telephone Systems).
Setting up VPN, Installing windows OS, necessary software’s & data backup.
Troubleshooting problems with Windows OS, Printers, Routers etc
Managing the website content with Joomla web management.
Initialize & implement required technology for smooth flow of the network.
Managing users in Active Directory, Monitoring Fortinet Firewall, MS Exchange Server, Office 365 &
Veeam Backups.
Installing and configuring Esxi, VM, Windows server, Windows OS and applications.
Virtualizating machines with VMware Vsphere & workstation.
Microsoft AX Dynamics, Al-Shamel & MenaME - HR App Config. & Support.
Installing & configuring Icewarp cloud (Emails).
Configuring Routers, Access points & setting up switches.
Managing Kaspersky Antivirus Server.
Troubleshooting system, printers, network & outdoor access point problems.
Maintain servers, systems & antivirus with regular updates.
Remote, telephonic tech. support & other assigned duties.
Managing & monitoring Stock counting in all the branches.
Stock Adjustment in the system.
Co-ordinating with Service providers & vendors.
Manage Webhosting for Website & Email Accounts.
Co-ordinate with IT team for the projects going on other locations & assign them tasks.
Authenticating users, control web access, install desktop applications & support.
Monitoring Windows server & Data backup, Monitoring Alice Server (Linux OS).
Securing systems with antivirus & with its regular updates.
Assisting in Office Administration & Human Resources.
Train staff about potential uses of existing technology or software.
PGDM in IT & HR (Combo) pursued it from Welingkar Institute affiliated to Mumbai University.
Atharva Institute of Information Technology