Team Leader - IT Tech Support (ITSD)
Knet Shared Banking Co.
Total years of experience :11 years, 1 Months
Windows patching (Ivanti / SCCM)
Co-ordinating with various Internal and external team
Leading the team in line with smooth support for the users
Managing Service Desk ticketing system
Taking care of the whole IT service desk and its requiremnets
Technical support for the Banking Apps - Ethix Branch, Ethix Finance, Kovis, Alshamil,
PowerCard, Way4, Flex & Microsoft apps.
Technical support for authorizing the SWIFT tokens & connectivity.
Closely working with L3 support team to resolve major issues.
Troubleshooting issues for the Top Management users.
Managing end user security tools (Trend, Trellix - McAfee & Sentinel)
Knowledge of BMC Asset Management Software.
Managing computers via Manage Engine - Desktop Central.
Administering Domain Controller, Firewall & Switches (Network).
Managing Avaya PBX (Telephone Systems).
Setting up VPN, Installing windows OS, necessary software’s & data backup.
Troubleshooting problems with Windows OS, Printers, Routers etc
Managing the website content with Joomla web management.
Initialize & implement required technology for smooth flow of the network.
Managing users in Active Directory, Monitoring Fortinet Firewall, MS Exchange Server, Office 365 &
Veeam Backups.
Installing and configuring Esxi, VM, Windows server, Windows OS and applications.
Virtualizating machines with VMware Vsphere & workstation.
Microsoft AX Dynamics, Al-Shamel & MenaME - HR App Config. & Support.
Installing & configuring Icewarp cloud (Emails).
Configuring Routers, Access points & setting up switches.
Managing Kaspersky Antivirus Server.
Troubleshooting system, printers, network & outdoor access point problems.
Maintain servers, systems & antivirus with regular updates.
Remote, telephonic tech. support & other assigned duties.
Managing & monitoring Stock counting in all the branches.
Stock Adjustment in the system.
Co-ordinating with Service providers & vendors.
Manage Webhosting for Website & Email Accounts.
Co-ordinate with IT team for the projects going on other locations & assign them tasks.
Authenticating users, control web access, install desktop applications & support.
Monitoring Windows server & Data backup, Monitoring Alice Server (Linux OS).
Securing systems with antivirus & with its regular updates.
Assisting in Office Administration & Human Resources.
Train staff about potential uses of existing technology or software.
PGDM in IT & HR (Combo) pursued it from Welingkar Institute affiliated to Mumbai University.
Atharva Institute of Information Technology