Cisco Instructor/Consultant
Global Knowledge
Total years of experience :8 years, 5 Months
• Delivering Courses in EMEA, USA & Asia regions; Egypt, UAE, KSA, Denmark, Belgium, Holland, France, Qatar, UK, China & USA
o Cisco Routing & Switching (CCNA, ROUTE, SWITCH, TSHOOT, ENCOR, ENARSI, ENSLD, IP6FD, BGP)
o Cisco Wireless (WiFund, WLFNDU)
o Cisco Service Provider (SPNGN1&2, SPFNDU)
o Cisco SD-WAN (ENSDW)
o Cisco Prime Infrastructure v3.1
o Huawei Routing & Switching (HCIA, HCIP \[IENP, IERS, IEEP\])
• Support Centos and Linux servers in India and Nigeria
• Make configuration on Linux server
• Creating and managing Services & ansible on Linux servers
• Make tickets on JIRA and resolve any request to the NOC team
• Use CQL Cassandra database on Linux servers to check the Data
• Use MySQL to view and edit data using queries
• Deploy new Jars on the Servers and run them using Jenkins
• Monitor using Kafka, Kibana & Docker
• Supporting internet problems in Hotels worldwide
• Make configuration on Switches (HP, Cisco), Routers (HP, Cisco, Juniper), Wireless controllers (MERU, RUKUS, HP), Access points, HEPs, Configuring IPTV system, ETVi, OVI & OVM
• Take Calls from ITs in the hotel to check problems and configuration in the system
• Open Tickets (Sales Force, Synapse) and figure the problem and fix all the issues
• Follow up with the team members for any issue and contacting the IT department in the hotel to fix the issue
• Supervising Orange technology Network/services 24/7.
• Validating and following up all actions done by internal “Orange teams” or external
• Assuring with all involved teams when requested to add any new technology elements after the phase of deployment.
• Controlling and securing all Orange sites through following up all network interventions (informing the security dept. to follow up on all illegal cases)
• Following up the creation of TTs (HP Service Manager) for all network incidents.
• BSc. Of Computer Network, The British University in Egypt (BUE) & Loughborough University in UK Faculty of Informatics and Computer Science with (GPA 3.4-V. Good with Honors) • Graduation Project: Home Energy Smart System Grade: V. Good
Primary, Preparatory and Secondary Education High School
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