Polina Petrova

⦁ Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
⦁ Promoted safety, comfort and welfare of passengers throughout the flight.
⦁ Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
⦁ Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
⦁ Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
⦁ Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
⦁ Inspected the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.
⦁ Facilitated communications between flight deck and cabin crew prior to and during flights, promoting smooth operations.
⦁ Served beverages and food from refreshment cart and provided detailed information on in-flight offerings to passengers.

⦁ Interacted positively with customers while promoting hotel facilities and services.
⦁ Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
⦁ Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
⦁ Strategically developed effective marketing plans to increase sales and profits while managing costs.
⦁ Prepared for and executed new menu implementations.
⦁ Developed, implemented and managed business plans to promote profitable food and beverage sales.
⦁ Carefully interviewed, selected, trained and supervised staff.
⦁ Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

⦁ Contributed to continuous improvement of renewal process, service agreement documents, approval processes and training.
⦁ Received and processed executed customer agreements.
⦁ Conducted internal and external product training, prepared and executed sales presentations.
⦁ Coordinated Daily Field Reports (DFRs).
⦁ Fostered relationships with customers to expand customer base and enhance loyalty and retention.
⦁ Collaborated with management to review customer contract terms and request approval

Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands

Organize and schedule meetings and appointments

Partner with HR to maintain office policies as necessary

Organize office operations and procedures

Coordinate with IT department on all office equipment

Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time

Manage contract and price negotiations with office vendors, service providers and office lease

Provide general support to visitors