Min Zhang

To successfully conduct inbound / outbound calls, handle emails, faxes and mail, whilst understanding client’s customer care philosophy and correctly interpreting customers’ comments.

• Handle inbound / outbound requests via multiple channels (phone, email, mail, and fax)
• Provide expert answers to customer requests (11 product categories)
• Respond to after-sales related questions
• Transfer calls / e-mails to the appropriate department as needed and follow up until closure
• Have the brand culture and knowledge to respond with service excellence to all types of questions
• Have the knowledge of scripts / templates / processes and tools to get the right information to best respond to the clients’ requests
•Collect and handle personal information with care and respect (confidentiality)
•Act as an Ambassador for the Brand

• Assist the guest with their enquiries
• Provide excellent check in and check out service
• Built guest relation
• Provide business center service
• Assist front office manager with the VIP guest service
• Group handling and reservations
• Payment handling (cash, credit card, currency exchange, cityledge )

• Make sure meet the guest satisfaction by provide the excellent service.
• Keep the work station well organized.
• Train and develop junior staff in line with Departmental goals.
• Responsible for handling all the inquiry calls related to the restaurant reservations.
• Assist the supervisor and the manager.
• Assist the guest with their enquiries.
• Cashier service
• Assist the guest with their enquiries
• Provide excellent check in and check out service
• Built guest relation
• Provide business center service
• Assist front office manager with the VIP guest service
• Group handling and reservations
• Payment handling (cash, credit card, currency exchange, cityledge )