Renewals Executive
SBK Real Estate
Total years of experience :6 years, 7 Months
Resolve customer queries on call regarding existing order or incomplete payment. Help cutomers to complete the order or place new order for phones or sim cards on contract. Solve billing issues and cross sell products in offer.
Performing prompt & courteous check-in & check-out of groups & individual guests. Screening, answering & forwarding calls.
Handling guests requests & complaints in a friendly, efficient & professional way.
Taking reservations by telephone, email or direct walk-ins.
Preparing bills & dealing with banquet payments for the events/functions organized by the hotel.
Dealing with foreign currency exchange.
Responsible for requisition of supplies as well as additional administrative & guest relation duties.
Completed training as accounts receivable clerk.
Perform various customer service functions at the airport (check-in, boarding, ramp transfers & arrivals.
Check status of all flights & handle special situations (cancellation & overbooking).
Ensure all ground handling activities are conducted as per airline standards & policies.
Bachelor of management studies with specialization in HR and Finance GPA 4.62 Grade “A” Percentage 66.21