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Poonam Sapru, Property Supervisor – Individual Units

Poonam Sapru

Property Supervisor – Individual Units·Better Homes LLC

United Arab Emirates

Master's degree, Marketing

Work experience

Total years of experience: 13 years, 2 months

Property Supervisor – Individual Units

September 2021 - Present

Better Homes LLC

Dubai, United Arab Emirates

September 2021 - Present

• Awarded Top Property Supervisor of the Year Award 2022
• Won Cash Incentive for Q2, Q3, Q4 - 2022 KPI and also Q1, Q2 - 2023 KPI
• Property Management for 170 individual units spread over different areas of Dubai
• Communicating with landlords, tenants, vendors, community managers and ensuring quality service
• New Lease, Renewals, Handling legal cases, Maintenance - all done in a timely manner
• Dealing on matters related to RERA, Ejari, RDC, Owner Associations & various community rules
• Conduct inspections to assess the condition of the property, and address any maintenance or safety concerns
• Dealing with Emaar, Damac, Dubai Properties, Spectrum, Stratum, Kaizen & various communities for tenants Move In, Move Outs, Inside unit maintenance related issues, service charges of landlords
• Profile new tenants for vacant units, rent these units and keep the international owners informed about industry trends, regulatory changes, laws related to renewals, evictions, cheque bounce cases

Company industry:
Real Estate

Office Manager

November 2019 - August 2021

101 Premium Properties LLC

Dubai, United Arab Emirates

November 2019 - August 2021

• Handling the entire admin & operations work for the company
• Liaising with Sales agents, clients for arranging property viewings & assisting in the sales process
• Source vendors, prepare contracts, invoices, proposals, listing of properties
• Communicating with all Channel Partners like Bayut, Property Finder & Developers like Damac, Azizi, Emaar
• Sales support - conduct property inspections, campaign management and lead distribution

Company industry:
Real Estate

Sales And Operations Manager

April 2019 - September 2019

Velocity Sports and Recreation Club

Dubai, United Arab Emirates

April 2019 - September 2019

Company industry:
Amusement & Recreation Facility
Job role:
Management

Sales & Operations Manager

April 2019 - September 2019

Velocity Sports & Recreation Club

Dubai, United Arab Emirates

April 2019 - September 2019

• A face to all clients as the overall Centre Manager, lead a team of 24 marshals
• On boarded & managed channel partners - GroupOn, Qidz, APC, Blueberry, Turtlecard, BNI, PlayO, TravellerPass
• Structured & organized birthday parties, corporate events, school trips which resulted in doubling of revenue
• Engaged with the Marketing Agency for all social media posts, 12 marketing strategies developed
• Customer Service, managed client complaints, handled operations to improve business

Company industry:
Amusement & Recreation Facility

Consultant

December 2015 - March 2019

IP Global Ltd

Dubai, United Arab Emirates

December 2015 - March 2019

• Key account management, efficient engagement with multiple distribution channels
• Maintaining relationship with consultants and regularly updating their coordinators on latest projects, market information, client engagement and post meeting feedback
• Client Management, helping the client throughout the process of overseas property investment and ensuring full transparency and smooth completion of the transaction
• Business development, engaging with prospective clients by attending various events & also inviting them to company organized events
• Training the coordinators and new joiners on products, processes and people
• Strategizing retention of existing customer by organizing events like golf day, family day, informative seminars and thereby up selling new projects to them

Company industry:
Real Estate
Job role:
Management

Sales Account Manager

December 2015 - March 2019

IP Global Ltd

Dubai, United Arab Emirates

December 2015 - March 2019

• Managed daily tasks for The Director, drafted meeting agendas, supplied advance pointers, attended meetings, prepared minutes and executed follow-ups for the same
• Building a customer journey, maintaining client relations & supporting to increase business
• Specialist in adhering to various client touch points in the operations & sales workforce
• Coordinated a portfolio of multiple overseas developments located in the UK, Australia and Germany. Supported those portfolios at various stages from the point of sale up till the handover of the property
• Managed the work flow process with Solicitors, Mortgage brokers & Rental management teams

Company industry:
Real Estate

Senior Associate

March 2014 - November 2015

CBRE South Asia Pvt Ltd

Mumbai, India

March 2014 - November 2015

• Handling exclusive multinational client accounts - JP Morgan, AMEX, Marsh, HUL, Bloomberg, Hilti to name a few
• Preparing draft proposals, identifying various options (office space) for the client after detailed research and analyses of the market and smooth execution of the transaction process
• Providing monthly Mumbai market overview reports which would be circulated Pan India. Report would highlight on going commercial property market trends in various business districts, infra structure development, supply demand ratios, upcoming projects, developer profile
• Sales force management for the team, ensuring all meetings are logged and detailed profiling of the client is done, all communications with the clients are updated regularly on the system for easy reference of the team
• Stacking commercial buildings in Mumbai to source clients and also to have regular market information
• Maintaining healthy relationship with clients, developers, local brokers, competitors

Company industry:
Real Estate
Job role:
Sales

West Zonal Manager

April 2011 - March 2012

Channel V

Mumbai, India

April 2011 - March 2012

• Planning & conceptualizing activities to be hosted at qualifying rounds & finale
• Strategizing youth engagement programs to create buzz for the event in college campuses
• Meeting Principals, participants, sponsors, production team & coordinating marketing collaterals across pan India
• Execute the entire event across various states & finale in Goa

Company industry:
Entertainment
Job role:
Management

Education

IES MCRC

March 2024

March 2024

Master's degree, Marketing

India

GPA (point): 3.48 out of 4

GPA (point): 3.48 out of 4

• Went to Sri Lanka, Colombo for Common Wealth Asia Alliance Young Entrepreneurs Summit, November 2013 on a sponsored trip by college for best performance. • Invited The Director and students from Foster School of Business, University of Washington to visit IES in 2013 for collaborations. Hosted them successfully by organizing a grand event inviting guest speakers from the Industry. • Started teaching English to students from Municipality School in collaboration with RPG Company from 2013. • Core member of Corporate India Tour Committee at IES College, managing a delegation from FHNW Switzerland, March 2013. • Part of the IMG Reliance team for Lakme` Fashion Week, worked on accreditation & invites during summer resort 2013 and social media marketing during winter fest 2013. • Artist Management at India Bike Week-Goa, Feb 2013 in association with Harley Davidson. • Won 1st prize in Blue Ocean Strategy Competition, conducted by CII-Yi at IES College, July 2013. • Won 2nd prize in Intra Class Competition, presenting Principles of Management derived from a book- Maverick in 2012.
View attachment

H R College of Commerce & Economics

March 2024

March 2024

Bachelor's degree, Service Marketing, Business Management, Organizational Behavior, Business Communication

India

GPA (percentage): 73%

GPA (percentage): 73%

• Headed various college festivals. • Interned with the Member of Parliament for South Mumbai Constituency. The objective of the campaign was to promote voting among youth. • Worked closely with Gems & Jewelry Export Promotion Council conceptualizing marketing plans for India International Jewelry Fashion Week 2011, held at Grand Hyatt, Mumbai. • Part of the Celebrity Management Team for Product Launch of the International Brand KOHLER. • Organized a conference for Central Bank of India with Mrs.Pratibha Patil as chief guest. • Organized a workshop at the OTM exhibition in Mumbai and with direct marketing strategy to promote Tourism Malaysia. • Hosted Maggie Quiz Competition for 3 years in reputed schools in Mumbai (2008 to 2010). • Worked for Standard Chartered Marathon, in association with a Japanese Healthcare Organization, OMRON by conducting free blood pressure check for senior citizens. • Worked for Project CHIRAG in 2010 the vision of the same is uplifting the socio-economic standards of rural India, an initiative by Students in Free Enterprise at H.R.College. • Worked for ADAPT (Abled Disabled People Together) during National Elections by conducting inspections at various elections booths in 2009.

Convent Girls High School

January 2024

January 2024

High school or equivalent, English, Math

India

Indian Education Society, Management & Research Centre

February 2014

February 2014

Higher diploma, MBA with specialization in Marketing

India

Skills

Communications
Expert
Communications
Expert
Social Networking
Expert
Social Networking
Expert
Team Player
Expert
Team Player
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
PRODUCT LAUNCH
Beginner
PRODUCT LAUNCH
Beginner
PROJECT MANAGER
Intermediate
PROJECT MANAGER
Intermediate
SALES OF
Intermediate
SALES OF
Intermediate
MANAGEMENT
Expert
MANAGEMENT
Expert
SALES
Expert
SALES
Expert
OPERATIONS
Expert
OPERATIONS
Expert
RESEARCH
Expert
RESEARCH
Expert
SOURCE (GAME ENGINE)
Expert
SOURCE (GAME ENGINE)
Expert
CAMPAIGN MANAGEMENT
Expert
CAMPAIGN MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
EVICTIONS
Expert
EVICTIONS
Expert
MARKET RESEARCH
Expert
MARKET RESEARCH
Expert
PROPERTY MANAGEMENT
Expert
PROPERTY MANAGEMENT
Expert
MARKETING
Intermediate
MARKETING
Intermediate
TEAM PLAYER
Intermediate
TEAM PLAYER
Intermediate
Positive and Proactive Approach, Motivator, Peoples person, compassion, networking, business develop
Expert
Positive and Proactive Approach, Motivator, Peoples person, compassion, networking, business develop
Expert
Sales
Expert
Sales
Expert
Communications
Expert
Communications
Expert
Social Networking
Expert
Social Networking
Expert
Team Player
Expert
Team Player
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Expert

Hindi

Expert

Hobbies and interests

Like talking about stock market and do invest, attend social events to expand professional horizons

Through a social event, I met someone and was able to activate an entire city to participate at Indiafest, a youth event organized by Channel V.