Senior Project Manager
Emirates NBD
مجموع سنوات الخبرة :13 years, 11 أشهر
• Spearheading the delivery of key initiatives within the Network Security & Infrastructure Platform at Emirates NBD.
• Orchestrating and overseeing intricate Networks projects, bridging various Agile/Scrum teams seamlessly.
• Demonstrating adeptness in project planning, coupled with the capacity to evaluate the maturity levels of Agile teams and driving the Agile agenda forward.
• Proficient in determining the optimal delivery approach, be it Scrum, Kanban, or other methodologies, for effective progress tracking and project delivery.
• Fulfilling the role of a CA Clarity Champion/Ambassador for the Project Management Team across Group IT, actively engaging in User Acceptance Testing (UAT) for new enhancements/releases of Clarity within Emirates NBD.
• Assuming the role of Lead Project Manager overseeing projects and programs within the Networks/Technology Platform.
• Consistently proposing various initiatives to the Head of the Agile Chapter to drive ongoing enhancements within the Project Management Chapter.
• Responsible for implementing multiple initiatives for the Payments and Network & Infrastructure Domain within Emirates NBD for Regulatory and Business Demands.
• Work on managing complex banking projects and acting as the “glue” between the different Agile / Scrum teams
• Able to drive forward projects that have huge dependencies.
• Strong project planning skills along with ability to assess how mature the Agile teams are and help drive the Agile agenda.
• Interfacing with multiple Agile teams for the delivery of projects.
• Ability to decide on the best delivery approach whether Scrum, Kanban or other methodology for the progress tracking and the delivery of projects.
• Well organized with clear and concise communication skills.
• Ability to manage multiple stakeholders.
• Accountable for strategizing, leading, coordinating, and inspiring cross-functional project teams to attain high performance levels and deliver projects in an agile manner, yielding substantial business value for stakeholders.
• Collaborate with the Program Manager to implement CRM, emphasizing timely, budget-conscious, scope-compliant delivery, ensuring top-notch quality and stability.
• Formulate and oversee project plans, objectives, scopes, and business goals, prioritizing an enhanced customer experience.
• Define project scope and timelines, emphasizing consistent and punctual value delivery; orchestrate and chair project status meetings; generate and disseminate progress updates; mitigate risks and challenges; realign plans as needed; and conduct delivery planning for assigned projects.
• Lead project development activities from inception to completion.
• Prepare and present budget proposals, and recommend budget adjustments as required.
• Aid in team cultivation, holding teams responsible for their commitments, eliminating impediments to their progress; harness organizational resources to bolster project capacity; and coach and empower team members.
• Communicate project expectations clearly and promptly to team members.
• Establish and maintain project expectations with team members and clients throughout the project lifecycle
• Collaborate with the Program Manager to execute CRM initiatives, ensuring adherence to timelines, budgets, scope, quality, and stability.
• Develop and oversee project plans, objectives, scopes, and business goals, with a primary emphasis on enhancing customer experience.
• Apply previous hands-on experience in delivering end-to-end CRM projects on Microsoft Dynamics, facilitating workshops to challenge existing business practices, and ensuring the implementation of CRM with best-in-class processes and methodologies.
• Assess project requirements and identify necessary business resources for successful CRM project execution.
• Allocate and supervise business resources, overseeing the development of both human and system capabilities.
• Manage budgets, suppliers, and stakeholders, with a particular focus on ensuring alignment across IT PM, Implementation partner PM, business stakeholders, and the CRM project team.
• Implement scrum/agile project management methodology effectively.
• Develop and coordinate project documentation and processes, track project action items and issues, and identify and communicate risks and mitigation strategies.
• Provide regular updates on project progress to sponsors, project teams, and Leadership Group.
• Communicate project status, resource needs, issues, and priorities clearly to cross-functional team leads and senior management.
• Proactively identify, prioritize, and address risks and issues, devising plans for timely resolution.
• Collaborate with and support teams in delivering work that fosters trust across various business units.
• Resolve project challenges to ensure timely delivery by leveraging cross-functional collaboration.
• Work cross-functionally to solve problems and implement changes.
• Utilize online status dashboards to report weekly and provide real-time data on program delivery status.
• Oversee the comprehensive planning, coordination, execution, and completion of assigned projects encompassing Microsoft Dynamics initiatives such as Finance & Operations, Sales (CRM), Dynamics NAV, and Dynamics 365 Business Central.
• Collaborate in defining project scope and objectives, engaging stakeholders to ensure technical feasibility.
• Develop and present detailed project plans to customers for monitoring and tracking progress.
• Actively monitor client projects, troubleshoot issues, and facilitate ongoing progress. Escalate concerns when necessary.
• Utilize strong analytical skills and expertise to gather requirements, document business processes, and recommend/adopt best practices for sales and use tax automation endeavors.
• Foster successful relationships with clients, consulting teams, Avalara partners, and stakeholders throughout project management.
• Create and manage comprehensive project documentation to ensure clarity and transparency.
• Strategically engage with internal and external stakeholders across multiple concurrent projects.
• Aid clients and functional consultants in formulating and executing testing plans and procedures.
• Support sales and account management teams by promoting additional tax and professional services.
• Conduct demonstrations of sales and use tax products, showcasing both pre-built and customized software applications.
• Orchestrating Implementation & Operations Projects to facilitate a seamless transition for clients from Implementation to Operations, ensuring a successful Go-Live experience.
• Managing all project-related activities, including initiation, finalizing requirements, scoping, planning, quality control, execution, and delivery.
• Communicating project status to stakeholders through Weekly Project Summaries and Monthly SLA reports.
• Establishing a platform for effective communication and relationship management, engaging stakeholders for consensus, and resolving bottlenecks and complexities.
• Executing Service Transitions and startup plans with a team of over 65 members.
• Collaborating with the Project Team to define, estimate, and schedule project work to achieve project objectives.
• Providing performance monitoring, information, and reporting, and assisting in diagnosing the root cause of issues.
• Managing multiple integrated projects to ensure consistent service implementation across customer segments.
• Ensuring teams take corrective action as necessary to meet project scope, quality, and timeliness requirements.
• Facilitating monthly Partnership calls with clients' CEOs and CFOs.
• Leading and coordinating weekly update calls with the Offshore & Onsite Teams to discuss ongoing Incidents/Requests and address any concerns.
• Steering requirements gathering and UI prototyping sessions to derive project-specific features and requirements and convert them into technical specifications.
• Identifying issues and concerns in the current product version, collaborating with the Product Development Team to propose new versions with a release document outlining resolved issues, ensuring ongoing issues are addressed in upgrades.
• Driving business growth by offering new services to existing clients, thereby increasing the organization's profit and loss (P&L).
Supervising a team of 8 Consultants, offering guidance on various business aspects and the role of Services Operations within the organization, including routine activities and escalations as needed.
Spearheaded the complete transition process from inception, preparing documentation and delivering regular training sessions to ensure successful implementation within the team.
Project Management utilizing CA Clarity (versions 12, 13, & 14.2) and Oracle eBusiness Suite R12.
Responsible for creating and maintaining various project types in Clarity for Professional Services, with proficiency in Microsoft Project Management and Open Workbench.
Timesheet Management & Resource Management: Providing consultation to Senior Management and end-users to enhance operational efficiency.
Service Desk: Identifying and resolving service desk tickets by delivering appropriate resolutions to each requester.
Manual Project Creation / Project QA: Creating different types of manual projects for Higher Management and performing quality assurance on auto-created projects in Oracle, ensuring accurate mapping to the correct OBS and Business Unit in Clarity.
MIS Reporting: Generating and maintaining operations reports for Professional Services from Clarity and Oracle OBIEE (Activation, Forecast, Backlog, CBO, Late Budget, Timesheet Details, etc.).
Serving as Test Lead for testing new releases and enhancements in Clarity versions 13 & 14 and Oracle OBIEE. Notable testing experience includes:
January 2016: Conducted testing for the upgrade on Oracle OBIEE V11.1.1.9.
April 2015: Performed testing for Max Hours Over and Clarity Mobile Time entry, testing various scenarios to ensure successful implementation into the Production environment.
December 2014: Conducted testing for PMO Dashboard (Oracle OBIEE) and WebApp UAT, testing as both a Project Manager and Booking Manager for different scenarios such as Locking Request Status, Creating a resource request, and Booking a resource.
• Team Leading: Leading a team of 8 other Consultants and assisting them on various business aspects and the role of Services Operations within the organization with BAU activities and escalations, if necessary.
• Also, lead an entire transition process from scratch and successfully implemented the same within the team by preparing the documentation and delivering regular trainings.
• Project Management via CA Clarity (v13, v14 & v14.2) and Oracle eBusiness Suite R12. Create and Maintain different type of projects in Clarity for Professional Services. Overview of Microsoft Project and Open Workbench.
• Timesheet Management & Resource Management: Provide Consultation to Senior Management and end users for operational effectiveness
• Service Desk: Identify and resolve all types of service desk tickets by providing the correct resolution to each requestor
• Manual Project Creation / Project QA: Create different types of Manual projects for Higher Management and QA all the auto created projects that are created in Oracle and then interfaced to Clarity to ensure the projects are mapped to the correct OBS and the Business Unit.
• MIS Reporting: Responsible for generation and maintenance of operations reports for Professional Services from Clarity and Oracle OBIEE (Activation, Forecast, Backlog, CBO, Late Budget, Timesheet Details, etc.)
• Understand the operational process challenges and translate them into process solutions and ensuring that a high level of customer service and support is provided to all internal and external customers
• TESTING: A Test Lead in testing new releases and enhancements with regards to Clarity V13 & V14 and Oracle OBIEE
o (March 2017) Performed Timesheet User Value 1 Field Testing in Clarity for resources to add the On Shore / Off Shore location in their timesheet
o (September 2016) Performed WIP Hours Testing for WIP hours to appear on the Posted Transactions tab in Clarity
o (August 2016) Performed Location change testing (AMH_PCL to AMH_HSG)
o (June 2016) Performed INTRACO Testing for a new Investment Class to be added in Clarity
o (May 2016) Performed Testing on Budget Plan Validation and Project Stage Change
o (February 2016) Performed testing on fix Fixed Fee Project’s Budgets being increased
o (January 2016) Performed testing for the new upgrade on Oracle OBIEE V11.1.1.9
o (April 2015) Performed testing for Max Hours Over and Clarity Mobile Time entry. Testing different scenarios to successfully implement the same in to Production environment.
o (Dec 2014) Performed Testing for PMO Dashboard (Oracle OBIEE) and WebApp UAT - Tested as a Project Manager and a Booking Manager for different scenarios viz., Locking Request Status, creating a resource request, Booking a resource.
o (June 2014) CA Clarity v13 (SIT and UAT) for different scenarios viz., Timesheet submissions, Requisitions - full cycle, various reports, Project creation & QA, etc.
• Team Management: Leading, training & monitoring the performance of team members to ensure efficiency & authenticity
• MIS Reporting: Preparing and circulating various periodical MIS reports to Senior Management
• Training: Conducted trainings in topics such as CDS, IRS, Trade Life Cycle, Securities Lending, Bonds, OTC & ET Derivatives, Money Market Instruments
• Efficiently supervised and provided end to end knowledge management activities of Securities Lending, FI OPS, DRR (Rates & Credit), DTCC, Settlements and other processes for OTC Derivatives
• Training the team on different basic aspects of finance (OTC & ETD Derivatives) enabling them to understand the process in a better way leading to efficient processing of activities
• Preparing / Updating Standard Operating Procedures and Business Process documents to facilitate process delivery and designing process specific training plan to meet client standards
• Creating training modules (both instructor led and self-study) to bridge gaps in the level of documentation and ease the on-boarding of process new joiners
• Active involvement in transitioning new process extensions
• Developing & implementing the overall migration framework and ensure sufficiency and quality of the transition for a portfolio of different processes
• Analyzing processes to come up with logical solutions and subsequent consultative inputs to enhance/improve efficiency of current activities by removing bottlenecks and re-designing the workflow
• Preparation and present Monthly/ Quarterly business review presentations
• Interacted with customers to understand and resolving their queries
• Provided customers detailed information regarding their all queries
• Proactively performed registration process for new and existing clients
• Ensured that all customer care representatives are maintaining up-to-date product information