Pradeep Devalapalli

IT Associate Consultant at SYMPHONY TELECA

• India
• November 2011 to March 2014

COMPANY: - Symphony Teleca. Bangalore, India.
CLIENT: - Core One Technologies, Netik LLC.
LOCATION: - Bangalore, India. (Nov- 2011 - March-2014)
• Provided L1 support, Service desk and helpdesk Activities.
• Provide telephonic and remote support for all global clients round the clock.
• Change and setup user accounts and passwords resets.
• Monitor all alerts through Nagios Monitoring tool and acknowledging and troubleshooting accordingly.
• Provided production support by documenting tickets and communicating with customer and vendor. Resolved system issues on own and collaborated with IT team members.
• Handling in-bound and out-bound calls and logging tickets resolving, assigning the priority, and routing the tickets to appropriate team/department.
• Creation for solution documents and uploading it in Knowledge base tree for future reference purpose.
• Created images for various divisions for all desktops and laptops using Norton Ghost.
• Provided technical support for hardware/software configurations and applications.
• Given Email support for desktop, Laptop users, and resolved outlook 2007 and 2010 exchange issues to the end users.

Work Experience- VI