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Pradeep Devalapalli, IT Associate Consultant

Pradeep Devalapalli

IT Associate Consultant·SYMPHONY TELECA

India

Bachelor's degree, Computer Science Engineering

Work experience

Total years of experience: 2 years, 5 months

IT Associate Consultant

November 2011 - March 2014

SYMPHONY TELECA

India

November 2011 - March 2014

COMPANY: - Symphony Teleca. Bangalore, India.
CLIENT: - Core One Technologies, Netik LLC.
LOCATION: - Bangalore, India. (Nov- 2011 - March-2014)
• Provided L1 support, Service desk and helpdesk Activities.
• Provide telephonic and remote support for all global clients round the clock.
• Change and setup user accounts and passwords resets.
• Monitor all alerts through Nagios Monitoring tool and acknowledging and troubleshooting accordingly.
• Provided production support by documenting tickets and communicating with customer and vendor. Resolved system issues on own and collaborated with IT team members.
• Handling in-bound and out-bound calls and logging tickets resolving, assigning the priority, and routing the tickets to appropriate team/department.
• Creation for solution documents and uploading it in Knowledge base tree for future reference purpose.
• Created images for various divisions for all desktops and laptops using Norton Ghost.
• Provided technical support for hardware/software configurations and applications.
• Given Email support for desktop, Laptop users, and resolved outlook 2007 and 2010 exchange issues to the end users.

Work Experience- VI
Company industry:
IT Services
Job role:
Information Technology

Education

Jawaharlal Nehru Technological University

June 2007

June 2007

Bachelor's degree, Computer Science Engineering

India

Skills

Windows Server
Expert
Windows Server
Expert
ITIL
Expert
ITIL
Expert
Hardware 2FSoftware Installation
Expert
Hardware 2FSoftware Installation
Expert
VMware
Expert
VMware
Expert
RHCT
Expert
RHCT
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
OPERATING SYSTEMS
Expert
OPERATING SYSTEMS
Expert
SERVICE DESK
Expert
SERVICE DESK
Expert
JIRA
Expert
JIRA
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
LOGGING (CONSTRUCTION)
Expert
LOGGING (CONSTRUCTION)
Expert
INSTALLATION
Expert
INSTALLATION
Expert
OPERATIONS
Expert
OPERATIONS
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
DESKTOP SUPPORT
Expert
DESKTOP SUPPORT
Expert
Windows Server
Expert
Windows Server
Expert
ITIL
Expert
ITIL
Expert
Hardware 2FSoftware Installation
Expert
Hardware 2FSoftware Installation
Expert
VMware
Expert
VMware
Expert
RHCT
Expert
RHCT
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert