PRADEEP KUMAR GARG

Implementing and enforcing security policies and procedures, including
conditional access, MFA, Defender products, and other Microsoft security solutions.
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Managing, configuring, and supporting Microsoft 365 environments, ensuring
optimal performance and security.
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Expertise in Microsoft 365 workloads (Exchange Online, Azure AD/Entra ID, Teams,
etc.).
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Designing and innovating processes, standardization, and progressive governance
practices.
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Working on Microsoft Purview compliance, such as Microsoft Information
Protection/AIP, DLP, Data Classification, Data Governance, E-Discovery, etc.
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Applying DLP policies, sensitivity labels, encryptions, and retention policies, while
ensuring the security of Microsoft 365, is aligned with business requirements.
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Working on Security Solutions, Entra ID Protection, Privileged Identity Management,
Access Reviews, and Access Packages.
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Experienced in Exchange Online Protection (EOP) and email authentication (SPF,
DKIM, and DMARC).
Performing root cause analysis after critical outages to address underlying issues.•
Performing regular audits and generating reports on Microsoft 365 usage.•
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Implementing best practices, security, and compliance measures to prevent and
mitigate vulnerabilities.

• Working on Entra ID protection, Privileged Identity Management, Privileged Access management, Conditional Access policy, Access Reviews, Access Packages, MFA, etc.
• Assessing the current state and readiness of the organizations for migrating to or adopting Microsoft 365.
• Planning and designing the Microsoft 365 architecture, including the identity, security, compliance, and data management aspects.
• Working on M365 Information Protection, Data Governance, Data Loss Prevention (DLP), and Data Classification.
• Applying DLP policies, Sensitivity labels, Encryption, and retention policies.
• Implementing and deploying the Microsoft 365 solutions, such as Exchange Online, SharePoint Online, Teams, OneDrive, Power Platform, and Azure AD.
• Managing and monitoring the Microsoft 365 environment, including the performance, availability, reliability, and security of the services and applications.
• Providing guidance and support to the organization and the end users on how to use and optimize the Microsoft 365 features and functionalities.
• Working on Microsoft 365 Security & Compliance: Working on Zero Trust Security Model, Microsoft Sentinel, Microsoft 365 Defender Products (XDR), Microsoft Purview Compliance, analyzing threats.
• Analyzing and recommending Microsoft 365 license requirements with features and a cost-effective approach.
• Understanding of Azure Cloud.
• Good understanding and experience in Microsoft 365 Administration, including all the services like EXO, SPO, Teams, and ODFB.
• Experienced in Exchange Online Protection and Mail flow, email Authentication (SPF, DKIM, and DMARC).
• Configuring Data Connectors to Microsoft Sentinel and Analytic rules.
• Held training sessions with groups holding more than 100 students.
• Analyzing and implementing the security postures of organizations.
• Advising clients to implement the different services offered by M365 and Azure Cloud.
• Providing senior-level support to clients based on their business requirements.
• Discussing the troubleshooting part, as per the client requirements.
• As a Microsoft Certified trainer, also providing Microsoft Trainings on various courses such as MS-100 (Microsoft 365 Identity and Services), MS-101 (Microsoft 365 Mobility and Security), MS-500 (Microsoft 365 Security Administration), MS-102 (Microsoft 365 Administrator), SC-200 (Security Operations Analyst Associate), SC-400 (Information Protection and Compliance Administrator Associate), MS4004 (Empower your workforce with Copilot for Microsoft 365 Use Cases), JS-100 (Just started with Microsoft Copilot), etc.
• Provided trainings to top clients such as Kyndryl USA, Kyndryl India, Accenture India, City of Winnipeg (Oil and Gas Canada, ACGME, Commonwealth Bank, Data connect Technologies, Eviden, Hitachi Astemo, Perry Protech (IT, United States), Qatar Aluminium Limited, SABIC, TVS Motor Company, TVS SCS, ANZ Bank New Zealand, etc.)

• Provided technical support to USA and other parts of the world business customers as a Microsoft 365 Administrator, Exchange Online, and Microsoft Teams Administrator, with hands-on experience in PowerShell.
• Microsoft 365 solutions, such as Exchange Online, SharePoint Online, Teams, OneDrive, Power Platform, and Azure AD.
• Deploy Microsoft Teams Direct Routing with existing PSTN, configure Auto-Attendant, Call Queue, Resource account, port numbers, and troubleshooting critical issues: call flow, phone number assigning with resource account and user accounts, etc.
• Kept customers informed about issue resolution progress and provided updated estimated times of resolution on an ongoing basis.
• Assisting customers to onboard from On-Prem exchange servers to Office 365 with the help of migrations: Hybrid, Cutover, Staged, IMAP.
• Working on Office 365 Security - EOP, Microsoft 365 Defender XDR, etc.
• Troubleshooting critical issues, such as Office 365 account compromised/spoof /phishing, mail flow (MX, SPF, DKIM, DMARC), Directory sync to Office 365 via Azure AD connect, migration issues, mailbox provisioning, MFA, etc.
• Providing solutions for SharePoint Online, OneDrive for Business, Office 365 message encryption (OME), Outlook, O365 apps activation/installation issues, etc.

• Working on Office 365 technology, providing solutions to mailbox compromised/spoofing/phishing issues, troubleshooting exchange mail flow-related issues, managing users in O365 environment, managing groups in O365, and assisting customers to migrate emails to O365.
• Configuring/installing Windows and troubleshooting Outlook client.
• Configuring printers, files/folders (network drive) from a file server on the local machine, fixing LAN connectivity issues.
• Updated software versions with patches and new installations to close security
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• loopholes and protect users. Kept customers informed about issue resolution progress and provided updated estimated times of resolution on an ongoing basis. Provided technical assistance to resolve customer inquiries and problems related to Microsoft 365 Products.

• Installing, Managing, and Configuring Modem and Routers
• Configuring FTP, HTTP, DHCP, DNS, Mail Server, and Servers.
• Router configuration on Beetel, Beenatone, and D-Link modem and routers.
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