Senior Retail Sales Officer
Eros Group
Total years of experience :27 years, 3 Months
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan budgets and authorize payments and merchandise returns.
Job Summary : Provide customer service and achieve service compliment results in serving worldwide air-ticketing both corporate and retail, outbound leisure packages, global hotel bookings, various visa applications and any other traveling needs required by customers.
To ensure that each customer receives exceptional service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
To maintain an awareness of all promotions and advertisements.
Assist in floor moves, merchandising, display maintenance, and housekeeping
To assist in processing and replenishing merchandise and monitoring floor stock.
To aid customers in locating merchandise.
To communicate customer requests to management.
To assist in completing price changes within the department.
To participate in year-end inventory and cycle counts.
To assist in ringing up sales at registers and/or bagging merchandise.
To any other tasks as assigned from time to time by any manager
To meet monthly & annual targets
To provide the highest standard of customer service, dealing with complains and motivating the team members to encourage customer loyalty
To lead personal always through best ways of communication and motivation.communicate goals and targets and any necessary information to the team
To handle stock replacement on the shop floor at all times and that all delivery procedures are carried out correctly
To keep store image in terms of cleaning maintenance and merchandising standards
1.To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives.
2. To assist the Sales Manager in revising and implementing the sales strategies plans.
3. To assist the Sales Manager in generating sales opportunities by identifying appropriate business targets.
4. To assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers.
5. To supervise the shift that you are scheduled.
6. To assist Sales Manager by completing all assigned duties
7. To clean up stations and facilities throughout shift and ensure cleanliness during my duty shift.
8.To handle customer issues, resolution and communicate escalated issues to the Sales Manager.
9. To supervise Sales Associates.
10To assist with sales Associates questions, concerns and product/service questions.
11.To create reports showing Sales %, install %, adherence, and attendance etc.
12.To make sure all employees adhere to company policies and procedures (example: dress code, eating food at station, cell phone usage, etc.)
13.To deliver positive feedback, Employee Rewards and Customer Recognitions to employee.
14.To communicate all employee relations issues, concerns, and incidents to Sales Manager.
15.To monitors calls, provide feedback to reps and assist reps on sales %, install %, and quality assurance goals.
To maintaining customers focus on all times and answering to customer’s inquiries using the standard guidelines.
To taking ownership of complaint and queries and proactively following through to resolution.
To making ensure that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor.
To assisting management and Team Manger with any assigned special projects and providing backup to the team manager when required.
To maintaining working cognition of each customer service process for various market segments and communicating issues to team manager.
To developing and mentoring new staff to satisfy customer service requirements.
To maintaining professional strong working relationship with external and internal customers, colleagues, and customer service management.
To supporting decisions made by customer service management and conveying positively to reinforce the team members.
To identifying and escalating consistent or recurring problems with the systems functionality.
To assisting in improving and monitoring procedures and processes to ensure the cost-effective and the most efficient service.
To assisting in preparing and developing the documentation of the organization’s standard policies and procedures towards customer service.
Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Provide the team with a vision of the project objectives
Motivate and inspire team members
Lead by setting a good example (role model) - behavior consistent with words
Coach and help develop team members; help resolve dysfunctional behavior
Facilitate problem solving and collaboration
Strive for team consensus and win-win agreements
Ensure discussions and decisions lead toward closure
Maintain healthy group dynamics
Intervene when necessary to aid the group in resolving issues
Assure that the team members have the necessary education and training to effectively participate on the team
Encourage creativity, risk-taking, and constant improvement
Recognize and celebrate team and team member accomplishments and exceptional performance
Coordinate with internal and external customers as necessary
Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
Assure that the team addresses all relevant issues within the specifications and various standards
Provide necessary business information
Serve as meeting manager or chairman
Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel
Ensure deliverable are prepared to satisfy the project requirements, cost and schedule
Help keep the team focused and on track
I followed an DTP & Graphic designing course
School graduate