Customer Service Order Processor
DAMAS Jewellery LLC
Total years of experience :6 years, 0 Months
➢ Processing of new sales order.
➢ Preparation of Sales invoice and petty cash voucher.
➢ Daily stock taking and reconciliation.
➢ Dealing with customer and transporter for arranging of delivery.
➢ Provided support to the sales team, ensuring all sales objectives were met
➢ Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing information on new products.
➢ Worked with new customer in the development of new accounts.
➢ Performed market research surveys on customer needs and requirements.
➢ Generated repeat business through successful client follow-up.
➢ Responded promptly and answered/resolved customer inquiries and complains.
➢ Communicated directly with customers by phone, electronically or face to face.
➢ Investigated and resolved products problems.
➢ Managed administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
➢ Overall maintenance of Computer lab
➢ Planning and using the funds provided
➢ Preparation of monthly expense statement
➢ Upgrading the lab according to student's requirement
• Bachelor of Science from Mangalore University March 2003
• Pre-University from Govindadasa college March 2000
• Karnataka Secondary Education Board Secondary School Leaving Certificate March 1998