Technical Director
DURBAN INSTITUTE OF TECHNOLOGY
Total des années d'expérience :21 years, 6 Mois
Strategic Planning of ICT Services
Service Delivery Management
Infrastructure Management
COBIT, TOGAF and ITIL implementations
Technical Resource Management
Presentations and reporting
Financial Management
Align the business to ITIL V3
Implement Good Governance Practices (COBIT)
Project Management
Develop client relationships and steering meetings
Operational management & Service Level Management
Draft service improvement plans and standard operating procedures
Influence & gain buy-in where required.
Risk Mitigation
Incident and Problem Management
Capacity Management
Resource Management
Financial Management
Performance Management
Project Management and steering meetings
Influencing & gaining buy-in where required.
ICT Management
Contract Management
Engaging of relationships various stakeholders
Developing Information Technology policies and procedures for the clients
Change Management
SLA & OLA Management
Incident Management
Problem Management
Resolve contracts, scope and invoicing issues
Financial Management
Report writing and Presentations
Root Cause Analysis and trend analysis
Project Management of Enterprise Active Directory, Exchange Server implementations, Virtual Server Installations and configurations, DRP systems, SQL Servers and Anti Virus Servers
Operational Level and Service Level Contract Management
Technical staff training and development
Develop and implement I.T procedures
Provide CARE Reports
Asset management of Servers, Desktops, notebooks, switches, printers and other equipment
Project Management of enterprise Active Directory Servers, Exchange Servers, Remote Desktop Servers and DRP systems
Financial Management
router and Firewall management
Implementing ERP Systems
Managing Service Level Agreements & Operational Level Agreements and SOP
Asset management
Sales
Implementation of Good Governance Methods
Developing and implementing I.T policies and procedures for clients
Worked on foreign project in Zimbabwe
Name of University Durban University of Technology Degree Obtained: Masters Diploma in Technology (1994) Majors: Digital Systems, Microprocessor Systems