PRUGURAJ Sudhakaran, System Support Engineer

PRUGURAJ Sudhakaran

System Support Engineer

Adnoc Drilling

البلد
الإمارات العربية المتحدة - أبو ظبي
التعليم
بكالوريوس, Electronics and communication
الخبرات
0 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :0 years, 0 أشهر

System Support Engineer في Adnoc Drilling
  • الإمارات العربية المتحدة
  • أشغل هذه الوظيفة منذ سبتمبر 2011

 Experience with ISTM (IT service Management system)
 Organizational skills and customer service orientation in Adnoc Drilling Company.
 Perform and oversee Application, software and hardware installation and upgrades.
 Installation and configuration of the applications like Citrix Secure Hub, Microsoft Teams, Cisco Jabber, Microsoft Authenticator, Microsoft OneDrive, eCorrespondence and Citrix Workspace in computers and Mobiles.
 Completing the cases and task with SLA.
 Configuring Office 365, outlook, PST backups and implemented Exchange-Vault.
 Configuring and troubleshooting all network printers, scanners and photocopier machines.
 Experience in support for remote working users.
 Good skills in mobility applications configurations in user’s Mobile devices.
 Establish and perform maintenance report for the company and for the vendor.
 Ensure timely user notification of maintenance requirements and effects on system availability.
 Maintaining Active Directory Environment.
 Call escalation to next level and close the call with in given time line.
 Plan and implement backup and disaster recovery plans.
 Looking after the Inventory of IT products and Software Licenses.
 Evaluate and recommend purchases of computers, network hardware, peripheral equipment, and software.
 Providing first level support in Cisco IP phones.
 Familiar with Applications like SAP, MS Project, Microsoft Visio, Abode Professional, MS Office Suite, Photoshop, Illustrator, Nuance Professional.

الخلفية التعليمية

بكالوريوس, Electronics and communication
  • يناير 2007

:

Specialties & Skills

ETHERNET CABLES/CARDS
HARDWARE SUPPORT
INKJET PRINTERS
MICROSOFT ACCESS
MICROSOFT OFFICE
NETWORKING

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الهندية
متمرّس

التدريب و الشهادات

MCITP (الشهادة)
تاريخ الدورة:
July 2012