PRUGURAJ Sudhakaran

System Support Engineer at Adnoc Drilling

• United Arab Emirates
• My current job since September 2011

 Experience with ISTM (IT service Management system)
 Organizational skills and customer service orientation in Adnoc Drilling Company.
 Perform and oversee Application, software and hardware installation and upgrades.
 Installation and configuration of the applications like Citrix Secure Hub, Microsoft Teams, Cisco Jabber, Microsoft Authenticator, Microsoft OneDrive, eCorrespondence and Citrix Workspace in computers and Mobiles.
 Completing the cases and task with SLA.
 Configuring Office 365, outlook, PST backups and implemented Exchange-Vault.
 Configuring and troubleshooting all network printers, scanners and photocopier machines.
 Experience in support for remote working users.
 Good skills in mobility applications configurations in user’s Mobile devices.
 Establish and perform maintenance report for the company and for the vendor.
 Ensure timely user notification of maintenance requirements and effects on system availability.
 Maintaining Active Directory Environment.
 Call escalation to next level and close the call with in given time line.
 Plan and implement backup and disaster recovery plans.
 Looking after the Inventory of IT products and Software Licenses.
 Evaluate and recommend purchases of computers, network hardware, peripheral equipment, and software.
 Providing first level support in Cisco IP phones.
 Familiar with Applications like SAP, MS Project, Microsoft Visio, Abode Professional, MS Office Suite, Photoshop, Illustrator, Nuance Professional.