Bartender
Dubai marine beach Resort & spa
Total years of experience :11 years, 9 Months
*Maintain departmental polices, service procedures and standards.
*Maintained at a superior level on a daily basis.
*Maintain liquor brands, beer and non-alcoholic beverages ordered
*Complete knowledge of service requirement for assigned
*Particular wines and champagnes ordered
*Prices for specified bar selections
*Designated glassware, ingredients, preparation method and garnishes
*Scheduled hours of service
*Special requests arrangements bar
*Taking order of serving
*Check quality and set up bar stock and supplies
*Requisition all necessary supplies
*Supplies from store room to bar area
*Stock ice, prepare garnishes. Stock glassware and paper supplies.
*prepare mixes, check cleanliness bar (co2 lines, soft beverages tanks drain, soft beverage’s guns
*Check temperature of refrigeration units
*Set up bar in specified location in accordance with departmental standards
*Greet the guest take their order suggestive upselling techniques
*Maintain positive guest relations
*Communicate with staff and guest clearly
*prepare consumption report, process cash and credit handling
*Complete closing side duties with closing report in the p.o.s system
252 room, 6 dinningoutlets,
And Banqueting.
*welcoming, acknowledging and greeting guests who come to bar for a drink.
*mixing and serving alcoholic beverages to customers from all walks of life.
*checking a customer’s id to confirm that they are legally able to consume alcohol.
*engaging the guests in conversation.
*up selling food and beverages to guests.
*communicating with guest and making them feel appreciated
*ensuring that the bar is always well stock with a wide selection wines and spirits.
*advising guests on their choice of champagnes, spirits, beers, whiskies, and brandies.
*washing up glass, dishware and utensils and then putting them in their own place.
*maintain a thorough knowledge of all bar promotions and drink prices.
*closing the bar at the end of a shift by switching the light off and ensuring that the place is locked and secure.
*maintaining the cleanliness of bar the bar area, bar glasses and utensils f.i.f.o. restocking the bar when necessary.
*monitoring the intake of alcohol by guests and prohibiting the sale of alcohol to those who are intoxicated.
Interacts with guests to obtain feedback on product quality and service levels.
•Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
•Ensures all associates have proper supplies, equipment and uniforms.
•Empowers associates to provide excellent customer service within guidelines.
•Handles associate questions and concerns.
•Handles guest problems and complaints, seeking assistance from supervisor as necessary.
•Monitors associates to ensure performance expectations are met.
•Provides feedback to associates based on observation of service behaviors.
•Strives to improve service performance.
•Sets a positive example for guest relations.
•Assists in the review of comment cards and guest satisfaction results with associates.
•Supervises daily shift operations.
•Communicates to Chef and bar Manager any issues regarding food quality and service levels.
•Meets and greets guests.
•Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
•Ensures compliance with all restaurant policies, standards and procedures.
•Monitors alcohol beverage service in compliance with local laws.
•Manages to achieve or exceed budgeted goals.
•Supervises on-going training initiatives.
•Performs all duties of restaurant associates and related departments as necessary.
•Opens and closes bar shifts.
•Uses all available on the job training tools for associates.
•Communicates performance expectations in accordance with job descriptions for each position.
•Coaches and counsels associates regarding performance on an on-going basis.