French Bakery Coffee Shop LLC
French Bakery
Total years of experience :12 years, 11 Months
Develops training programs for newly hired employee and barista. And Ensures that all staff attends Barista training
Has created and developed and implemented a barista training manual.
Determines training needs and requirements for an organization by visiting store and checking core standard of beverage and making elevations report.
Make staff evolutions report and organize training
Modifies or creates course materials and training manuals to meet specific training needs
Contributing my knowledge to create promotions drinks, seasonal and current trading drinks.
Service and Operations
Ensuring the highest standards of food and beverage service.
Keeping control of food and labor costs.
Ensuring that the store has 100% supply of items for the customer whilst delivering the budgeted margins/profit
Ensuring Health & Safety and also hygiene procedures & standards are maintained.
Having an in-depth knowledge of all menus and beverage.
Responsible for training & developing restaurant staff.
Dealing with and resolving customer complaints.
Maximizing all business opportunities to drive sales.
Making staff appraisal quarterly, half yearly or yearly or if necessaries PDP
Organizing the daily and weekly Rota’s for the Restaurant’s staff.
Ability to create a great atmosphere & be an inspirational host.
Assists in determining appropriate staffing levels
To ensure all staff are PIC and BFH certified and best practice in line with food safety hygiene
To ensure all chiller, fridge, oven, merry chef is calibrated or hot cold food meeting up to Dubai municipality standards.
Report and P&L
To analyses and act upon financial/performance data to ensure the store is run in the most efficient and profitable manner whilst delivering all other measures on Pulse.
To prepare for and input into regular business reviews with their Operations Manager
To ensure effective control of labor and that every team member is deployed in an appropriated Manner.
To ensure weekly and monthly report has reviews and discuss with team and appropriate action has taken
To achieve the budgeted targets
To ensure, timely & smooth operations at all times
To continually innovate revenue generating ideas and implement them
To train, motivate and develop the team towards achieving organizational goals
Ensure quality service, handle customer grievances and provide services of the highest standards at all times
Provide Weekly, monthly MIS report to the OPS.
Presentation of the Business Performance on Monthly &Quarterly basis
Customer Focus
Build and maintain customer relationships in order to build strong loyalty
Address customers' queries about quality of food and beverage, prices, availability and services
Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations
Suggest customers on food and new beverage ranges best suited to their needs
To deal with and resolve customer complaints in line with company policy/procedures
Sales Focus:
Generate sales, while achieving line and sales targets, by delivering the best coffee experience to every guest, all the time.
Push make up sales during events, promotions and launches
Sell-out target tracking at store level
Generate daily sales reports
Participate in achieving incentives
Post launch sales tracking at store level
Ensuring that the store has 100% supply of items for the customer whilst delivering the budgeted margins/profit
Ensure merchandising levels in the store are met as per the brand guidelines.
Stock Replenishment:
Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
Report stock shortages using my inventory
Ensure stock receipt as per set procedures.
To take overall responsibility for managing the stock and ordering systems for food and consumables ensuring that the store has 100% supply of items for the customer whilst delivering the budgeted margins/profit
Maintains stock levels/availability by replenishing display/fridges within the company guidelines, rotating stock to ensure compliance with company health and safety rules
Consultation and Demonstrations:
Suggest customers on the most appropriate range of food and beverage.
Demonstrate and sell product knowledge by advising guest/answering queries & suggesting products to the guest as part of ordering process. Act on initiative to optimize sales to guest
Coach & support team throughout shifts to ensure the delivery of Costa brands standards.
Train and accredit all new team members to Barista level using the Barista Coffee Skills Workbook.
As supervisor on shift, I take responsibility for checking the quality of the espresso by accurately measuring and recording the grind and dose.
Selling Techniques:
Manages introductions and establishes an initial relationship based on a positive approach
Demonstrates knowledge of the merchandise and service range, the products/services information and the policies and procedures of the company/store
Applies basic sales approach and techniques with customers
Is able to redirect the difficult customers towards the proper person/division
Technical Expertise:
Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
Strives to keep job knowledge up-to-date through Coffee Skills Workbook.
Demonstrates understanding and knowledge of the current Guidelines-Pre-Shift Briefings, Team Meetings and Espresso and ELR Magazine.
To ensure that all relevant COStA Check, standards, and health and safety checks are completed and that all necessary remedial action is taken or issues escalated as required
To ensure that all company policies and procedures are in place to maintain cash and stock security and that all necessary action is taken to ensure that all transactions involving stock and/or cash are done in a secure manner
Achievement:
Coach & support team throughout shifts to ensure the delivery of Costa brands standards.
Train and accredit all new team members to Barista level using the Barista Coffee Skills Workbook.
History honors