Officer
The SVC Bank
مجموع سنوات الخبرة :11 years, 8 أشهر
• Implement day to day operational decisions of the branch manager including authorization of transactions.
• Provide technical supervision and support to branch’s staff including
on the job training and job rotation.
• Regularly review UHNW/HNI customer complaints, approaching complainant personally when required while ensuring prompt resolution and work towards ensuring customer retention.
• Promote and Cross sell banks product to the UHNW/HNI customer. Generate product leads from Walk-in’s/Potential customer through interaction and dissemination of product and service information.
• Ensure quality and completeness of AML/KYC information of customer in the Account opening process. Maintain zero error on checklist documents.
• Execute end to end service process related to Account Opening, Cheque Book, ATM and Welcome Kit.
• Identify operational issue and recommends action plans in order to improve branch’s performance and branch’s profitability.
• Resolve operational policies faced by the branch staff as per management direction and help to implement and perform better.
• Assist branch manager formulating management report in order to send it to management after communicating it to branch staff.
• Assist branch manager translate business requirement into functional specification and detailed plans to achieve bank’s overall strategic plans.
• Verify transaction and ensure compliance with process and procedures including AML risk and rectifying the audit points if any.
• Adhere to all policies, guidelines and services standards as prescribed by the head office.
• Operation of Locker and maintaining IN and OUT timing in system and register.
• Branch Cash Vault Operation, opening and closing cash register daily.
• NEFT and RTGS authorization.
• Loan documents processing and CIBIL score checking.
• Implement operational procedures and policies to meet branch plans and requirement.
• Marketing and branding of our bank and branch to acquire new customer.
• FOREX Card issuance and uploading and refunding.
• Daily Cash maintenance and checking cash is within branch limit.
• Branch ATM Cash replenishment and daily surveillance.
Major Accomplishments
• Instrumental in revival of branch from 0 to 100% achieving branch. Made one of the top performing branches in Bangalore region.
• Instrumental in achieving targets and growth in CASA accounts (12 Current accounts and 40 Savings accounts per month with at least 10 accounts of High NCA value), loan proposals and cross selling of banks product. Certificate of excellence from Exide life Insurance company for achieving quarterly targets (8 policies). Sold 12 POS machines in the month of Oct - Dec 2016
• First touch point to the HNI/UHNW customer and provide exemplary customer service.
Roles and Responsibilities:
•Business development activities to generate leads and brand expansion of ICMG.
•HNI Customer handling.
Certified accredited to Indian Institute of Banking and Finance
MBA with specialization in Marketing
BSC in Biotechnology
CBSE 12th standard
CBSE 10th standard