Warranty Administrator
EVM Automobiles
Total years of experience :5 years, 4 Months
• Technical assistance and supervision on service-related concerns.
• In charge of analyzing and reviewing warranty related concerns.
• Monitor and address customer inquiries and requests for warranty claims.
• Manage warranty related forms and approval procedures.
• Conduct through reviews of part and vehicle diagnoses as per Nissan Motor India PVT LTD standards.
• Handle customer complaints and ensure timely resolution of complaints with customer satisfaction.
• Delivered comprehensive technical and non-technical training to service personnel, aligning with Maruti Suzuki standards.
• Oversaw warranty related forms and approval processes.
• Conducted in-depth analysis and fault diagnosis at both vehicle and part levels.
• Offered expert technical guidance to service and sales staff for service-related concerns.
• Managed technical advice and post-sale customer satisfaction.
• Verified warranty and service contract coverage by examining records and papers.
• Interacted with customers to understand their vehicle related issues.
• Conducted test drives with customers and provided proper diagnosis of problems
• Prepares a list of problems, estimated time and cost of repair.
Individual project: • Design of lighting system for a Sparrowhawk Sports car. Carried position of design lead on lighting system for the project funded by the university using CATIA modelling
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