Manager - Business Development & Operations
Enviro Services
Total years of experience :19 years, 11 Months
• Development of the Outsource Manpower supply in Hospitality & Facility
Management sectors and generate targeted sales with in UAE.
• Understand client’s operational requirement & suggest the manpower
solution.
• Generate pricing proposals as per the client requirement, look forward for
negotiations & close the contract within the standard terms and guidelines.
• Manage the staff screening, hiring and deployment along with the
Operations Supervisors.
• Focus on generating business in various industries through industry
connections and create a healthy pipeline.
• Liaise with client for efficient service delivery in the given timeline.
• Assist Accounts in payment collections & follow up on payment delays.
• Handle Operations, Clients expectation and provide a primary point of
contact for escalation of issues, ensure issues are resolved & corrective
actions are implemented.
• Managing the entire sales cycle from generating lead till the staff
deployment at the Client site.
• Discuss & guide the Senior Management with developmental strategies.
• Development of the Outsource Manpower supply in Non-Construction,
Real Estate, Facility Management and Hospitality Manpower business and
generate targeted sales with in Dubai, Sharjah, & Abu Dhabi.
• Understand client’s environment & operational requirement & suggest the
manpower solution.
• Generate pricing proposals as per the client requirement and look
forward to close the contract within the standard terms and guidelines.
• Manage the staff deployment along with the Operations Supervisor.
• Focus on generating business in various industries through cold call,
industry connections and maintain a healthy pipeline.
• Maintain an efficient service delivery to the clients in the given timeline.
• Handling payment collections & follow up on payment delays.
• Have an in-depth understanding of the Clients expectation and provide a
primary point of contact for escalation of issues, ensure issues are
resolved & corrective actions are implemented
• Scale up the service offering by adding up new categories to the
portfolio.
• Managing the entire sales cycle from generating lead till the staff
deployment at the Client site.
• Manage the back end staff hiring process to fulfill the Clients
requirement.
• Development of the Outsource Manpower supply in Non-Construction, White Collar and Hospitality Manpower business and generate targeted sales with in Dubai.
• Understand the client’s environment and the operational requirement and suggest the Manpower solution.
• Generate pricing proposals as per the client requirement and look forward to close the contract within the standard terms and guidelines.
• Propose the client the cost effective solution of manpower and Visa Payroll services.
• Focus on the monthly targets and strategies accordingly to achieve that in a month.
• Maintain an efficient service delivery to both internal stakeholders and external clients ensuring timely resolutions of issues.
• Have an in-depth understanding of the Clients expectation and provide a primary point of contact for escalation of issues, ensure issues are resolved and corrective actions are implemented
• Provide regular updates about the regular market trend and competition movement.
• Strive to become a trusted Outsource service provider to clients through strong and effective working relationships, regular client interaction and feedbacks.
• Development of the Outsource Hospitality Manpower and FM new business and generate targeted sales with in Dubai.
• Understand the client’s environment and business, work closely with client to support and fulfill their requirement.
• Generate pricing proposals as per the client requirement and look forward to close the contract within the standard terms and guidelines.
• Focus on the monthly targets and strategies accordingly to achieve that in a month.
• Maintain an efficient service delivery to both internal stakeholders and external clients ensuring timely resolutions of issues.
• Have an in-depth understanding of the Clients expectation and provide a primary point of contact for escalation of issues, ensure issues are resolved and corrective actions are implemented
• Provide regular updates about the regular market trend and competition movement.
• Generate records and maintain customer profile on CRM and keep track of key decision makers within major Hotel Management groups in the region.
• Strive to become a trusted Outsource service provider to clients through strong and effective working relationships, regular client interaction and feedbacks.
• Development of the new business and generate targeted sales with in Dubai, Abu Dhabi and entire Northern Emirates.
• Ensure the successful development of the new business; further, improve the market presence within the region by offering Outsource Manpower Services.
• Manage existing business, key accounts and meet or exceed targets relating to the revenue growth, profit margin and sales.
• Understand the client’s environment and business, work closely with client to support and fulfill their requirement by indentifying the right resources.
• Generate pricing proposals as per the client requirement and look forward to close the contract within the standard terms and guidelines.
• Manage the operational activities and fiscal activities of the department to include: budget and financial goals.
• Focus on the monthly targets and strategies accordingly to achieve that in a month.
• Maintain an efficient service delivery to both internal stakeholders and external clients ensuring timely resolutions of issues.
• Have an in-depth understanding of the Clients expectation and provide a primary point of contact for escalation of issues, ensure issues are resolved and corrective actions are implemented
• Provide regular updates about the regular market trend and competition movement.
• Generate records and maintain customer profile on Sales-force software and keep track of key decision makers within major Hotel Management groups in the region.
• Strive to become a trusted Outsource service provider to clients through strong and effective working relationships, regular client interaction and feedbacks.
• Successfully developed concept, business and teams for a startup outsourced housekeeping services company and generated multimillion Dirham contract in 1st year.
• Managing business development, operational and clientele activities of hospitality division by offering the services from concept through contract phases for all the hotels in UAE.
• Managing, establishing and sustaining clientele relationships leading to new and recurring business operations.
• Developing new prospects through onsite visits, calls, marketing strategies, networking, methodically soliciting potential clients for future business on an on-going basis and meeting senior management.
• Responsible for following up with prospective clientele and actively participating, orchestrating, and initiating projects and meetings between senior managements as required to achieve sales goals and brand objectives.
• Managing expectations of client’s operational requirements through detailed discussions and Create and implement strategic prospecting and action plans.
• Responsible for strategic planning and operational support to company’s CEO by updating background information on hotel like Social Rating, Management style and the Operational requirements.
• Responsible for creating, conducting comprehensive, effective and highly polished professional presentations and commercial proposals for potential customers and partners.
• Managing daily CRM database with all details/leads updates and discussions related to each hotel.
• Responsible for managing & coordinating hotel reviews & assisting Operations Manager in each hotel.
• Developing and implementing agreed upon business/marketing plan which will meet both personal and business goals for expanding customer base in the assigned territory.
• Responsible for reviewing and preparing monthly sales reports for company’s CEO’s to develop highly customized proposal for each hotel.
• Assist in forecasting and budgeting, negotiating quotes with clients, meeting expectations and setting contract goals.
• Attends hotel and industry related functions and trade shows while meeting and exceeding quarterly and annual business leads generation goals to achieve annual revenue targets.
• Responsible for monitoring current market trends and be knowledgeable of competitor activity.
• Performs any other reasonable duties as required by the CEO’s.
Achievements :
Successfully developed concept, business and teams for an outsourced startup housekeeping services company and generated approximately 12 Million Dirham contract in 1st year and 13 - 15 Million Dirham in the next years.
Worked on acquiring World’s Tallest Hotel - Gevora Hotel (528 rooms luxurious property) housekeeping services contract for the company.
Successfully initiated and acquired contracts of International chains like Hyatt, City Season Hotels, Damac Hospitality, Viceroy Hotels & Starwood Hotels in Dubai.
• Successfully supervised & managed Barclays Corporate Head Office & regional branch offices in UAE for front house operations, reception operations, conference bookings, VIP client corporate and special events.
• Led and oversaw approximately 50 associates including 5 different reception teams (15 associates), facilities team (30 associates), Outsource Soft Services (5 associates - each office).
• Developed and trained the front house receptionist’s, office assistant’s, outsourced soft services teams to deliver and maintain highest quality standards and best customer service.
• Oversaw daily front house operations and management for visitor access, suppliers, office administration and client coordination’s.
• Maintain & updated the front house Standard Operating Procedure (SOP) according to the Global Barclays standards.
• Managed all VIP clients & top management client catering work order in various offices as required
• Directed & administered outsourced soft services team for custodian & building services related requests for all regional offices.
• Served as Front Office Manager & Day Operation Manager for a Deluxe hotel (84 rooms, 6 Food and Beverage outlets, conferences and event spaces).
• Reported directly to General Manger for all daily operations.
• Directed and managed Front Office departments including transport, concierge, security, public safety, incoming sales inquiry, bookings, daily operations (VIP arrivals, meet & greet)
• Served as hosting manager for travel agent clients, multinational company corporate business and family leisure international clients.
• Served & managed corporate client’s, travel agencies, new & returning guests accounts/contracts.
• Served as main point of contact for all guests relations, concerns & supervised supporting operation for kitchen and housekeeping maintenance.
• Responsible for staff training, professional development and performance appraisals for overseeing teams.
• Served as Front Desk Assistant from 2006 to 2007 for luxurious 422 rooms Business hotel hosting the top Business clients, International celebrities & Groups and was promoted to Supervisor
• Managed front desk daily operations (VIP arrivals, pre-blocking room reservations) & supervised receptionist’s activities (check-in/check-out) procedures.
• Worked as interim Reception Manager in his absence.
• Served as client relationship contact for all the long lease guest accounts queries & regular guest.
• Worked as night supervisor & managed night auditing process by finishing Asst. Night Manager duties.
• Trained new staff (20 plus) and cross trained staff in front operations, positive etiquettes & Opera 5.0.
• Served as Front Office Executive for luxurious 179 room resort hosting celebrities, high-ranking dignitaries
• Served as point of contact for meet & greet of all VIP guests.
• Coordinated and handled arrivals and departures for large scale (200-500 plus people) events like conferences, incentive groups, international charters & social events (weddings & receptions)
• Served as personalized Guest Relation Officer for Bollywood celebrities & dignitaries.
• Assisted Reception/Front Desk with relocation of guests during full house/overbooked situations.
• Performed night auditing procedure as Night Manager.
• Served as Guest Services Officer for luxurious 250 room resort and spa hotel hosting celebrities, high-ranking dignitaries, and top executives.
• Took over management responsibilities of Team Leader in his absence.
• Ensured guest retention by anticipating and meeting guests needs.
• Handled special requests and arrangements on special occasions.
• Handled telephone communications; handled reservations for flight, restaurants, clubs, cars, limousines, and taxis.
• Handled front office Concierge and Airport services.
• Part of Pre-opening team of the hotel for Front Office / Concierge and was involved in setting up the systems, standards policies for front office and concierge under the guidance of the efficient managers.
Successfully completed 3 years of Diploma in Hotel Management with 65 % marks(first division).