Digital Consultant
Conneqt Business Solutions
Total years of experience :24 years, 2 Months
Lead BA- Change Request Team
• Managing Middle East & African Change Request Projects
• Lead Client discussions for the Requirement gathering sessions
• Design Functional specification document(s) consulting with the development team
• Manage Software development Life Cycle process- including Scope finalization, Budgeting, Resource planning, Team coordination, Deployment, Training, User acceptance testing Client Sign off and Invoicing.
Digital consultant- Pre Sales
• Provide domain expertise for the Sales team to understand and analyze Prospect needs and expectations
• Designed a Sales Kit which could be customized to Future proposals based on Customer statement
Roles: Area Head - Government Business | Circle Institutional banking Head | Deputy Sales Head | Branch Manager | Branch Operations Manager
• Was entrusted with Portfolio Management of government & high net worth institutional Accounts
• Handled key initiatives/projects which includes
o Government Project Monitoring System
Managed End-to-End activities including Presales/Requirement analysis/Customization/Client & Vendor Coordination / Implementation
o Educational institution | Housing Communities | Religious Institution- ERP Solution
Instrumental in sourcing/implementation of plug & play Digital application with customization as per the client’s requirement
o Payment & Collection Solutions integrated with dashboard
Handled implementation of customized payment & collection solutions for both government and institutional clients integrated with dashboards for monitoring
o Parent - Child Entity Accounting Solution
Dealt with setting up of this solution which eases the flow of funds between the parent & child entities along with dashboard & User access controls.
• Managed End-to-End customer journeys of banking & insurance Sales
• Managed Retail Banking operations such as teller, front office activities, Clearing & regulatory reporting
• Well versed with Insurance Policy issuance & Claims
• Enhanced the business processes to ensure safe & hassle-free customer onboarding for conducting due diligence on Anti Money Laundering (AML) & Know Your Customer
• Managed large sales team through constant mentoring, product training and through effective usage of CRM
• Involved in preparation of MIS and PPTs for presentation to senior management
• Handled the complete process of internal sales campaigns
Airtel | Vodafone
Roles: Team lead- Call Centre | Team Lead - Quality Assurance & Training | Team lead - Brand Outlets
• Managed Call Centre operations
• Developed product manuals & Conducted training programs
• Instrumental in setting up & managing brand outlets and dealer network
• SME of Value-Added Services
Deloitte Consulting
Role: Process Associate
• Worked as an US health care system back-office associate handling the Claim settlements
• Communicate with insurance companies for claim settlement
• Coordinate with hospital for submission of deficiencies reported by the insurance companies
• Documentation of the claim settlement