prashant salunke

Lead Central Support Team from Head Office, providing Pan-India technical support for CPCB II/IV+
and BS IV/V engines and gensets.
 Manage high-value HHP/KVA projects end-to-end, including site surveys, installation & commissioning
(I&C), synchronization, testing, and final customer handover.
 Coordinate with Pan-India Customer Care & Service (CCMS) teams for new product launches, technical
communication, and field-level troubleshooting support.
 Drive structured Root Cause Analysis (RCA) using field data, warranty trends, and failure inspections.  Spearhead CAPA to eliminate repeat failures and enhance overall product reliability.
 Perform warranty trend analysis to identify systemic issues and implement corrective measures to
reduce recurrence.
 Collaborate cross-functionally with PAE, CDMM and supplier quality teams to drive long-term product
improvements.
 Handle critical customer escalations, conduct technical reviews, and maintain strong relationships with
key clients.

Handled key account management for major electricity segment customers, ensuring high uptime
and customer satisfaction.
Delivered customized AMF and synchronization solutions tailored to site requirements.
Resolved complex field failures through advanced diagnostics and structured troubleshooting.
Provided actionable field insights to improve product reliability and design enhancements.
Strengthened customer relationships through proactive support and technical expertise.
Complete required documentation, such as service worksheets, timesheets, warranty claims, quality
documents via handwritten forms or business system input screens.
Leading participation in government tenders, including technical documentation, pricing, and legal
submissions. Prepare and submit tender documentation including technical proposals, commercial pricing
and legal compliance documents.

Executed servicing, troubleshooting, and maintenance of Cummins DG sets and engines.  Developed strong hands-on expertise in diesel power systems and field diagnostics.  Troubleshooting of main alternators, engine panels and AMF panels for Cummins Gensets,
Engines, Railway Applications like Power Car, Tower Wagon, DEMU engines, ART vehicle.  Diagnosed electrical faults, managed customer queries post-commissioning, and resolved
panel-related issues.

Troubleshooting hard to diagnosis issues in field for Diesel Engines, Generators & Equipment’s.
Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
Completing preventative maintenance and/or basic repair activities on generators or components at the customer site with minimal direction.
Develop productive customer relations and ensures prompt and efficient attention to customer needs and document the current issues, maintain the database.
Troubleshooting hard to diagnosis issue arise in field and use of electronics service tools for earlier resolution for all the Cummins applications. Powergen and construction equipment.
Log files, PCC Capture files, ECM image and log data analysis collected from Cummins make control units like PS0500/0600, PCC 132, 2100, 3100, 3201, 3300
and electronic control module.
Root cause analysis for control failures. Identifying & addressing the underlying reasons behind failures in control systems

Solar Monitoring data logger (Solar Log). Reporting and exporting in multiple formats
Interface to O&M (portal) System.
 Liaise between sales team, technical support team and customers to properly address
customer problems.
 Getting initial inputs from field teams, understanding the nature of complaint, analyzing the data,
and suggesting checkpoints to the field team for the immediate closure of the issue.
 Document the critical cases field learning and share to weekly open cases meeting.
 Preparing one pager for recent issues and discussing the issues with Failure Incident and Review
Group (FIRG) for immediate action to avoid similar failure and take corrective action along with
field team.