Prashant Tiwari

• Audit 12, 000+ employee expense submissions annually through SAP Concur
maintaining 98% compliance accuracy
• Manage travel bookings for 750-1000 corporate event guests and new hires annually
using AMEX GBT Neo and Thomas Cook EVA
• Negotiate accommodation agreements with 25+ global hotel partners supporting
employee travel programs
• Resolve 650+ ServiceNow travel and expense support tickets assisting employees with
booking and policy issues
• Investigate booking failures, fare discrepancies, and policy violations to ensure seamless
travel operations

• Tested GDS and NDC booking workflows within Sabre Red 360
• Validated ATPCO fare rules, taxes, and pricing structures for airline and agency users
• Performed API testing using Postman and escalated platform issues to engineering
teams

• Investigated ticketing failures and fare mismatches across GDS and NDC systems
• Coordinated with airline suppliers to resolve booking fulfillment issues
• Managed unused ticket tracking and credit recovery processes

• Managed corporate travel bookings and vendor coordination
• Negotiated vendor rates supporting corporate travel planning
• Prepared travel expense summaries and audit documentation

• Assisted senior coordinators with GDS availability checks and fare quotations using
Sabre and Amadeus
• Supported daily travel booking operations and vendor coordination
• Maintained documentation for travel bookings and expense tracking