Senior Systems Engineer
Infosys
Total years of experience :2 years, 10 Months
IT professional with 2 years 7 months of Hands-On experience in technical support to customers over Service Now platform, worked as IT Support Specialist on Service Now platform, designing business improvement solutions. Developed a knowledge base of common customer issues and their solutions.
Completed my BE (Computer Engineering) degree in Modern education society wadia college of engineering. Passed with grade first class distinction (CGPA - 7.76)