ENTERPRISE SALES ACCOUNT MANAGER
Ipay 4 all (Du Business)
مجموع سنوات الخبرة :13 years, 10 أشهر
Managing existing customers and acquiring clients.
Convinced customers to change telecom providers ( Etisalat to Du) successfully - Mnp and Fnp.
Pipeline creation and Customer visitation for each week for effective prospect building, which includes hunting - field sales (door to door - cold calls) and Tele-sales - fixing appointments and convincing customers through telecalls and other medias.
Providing services and Trouble shooting solutions to customer/clients to maintain customer loyalty.
Etisalat by e&, PROVIDING SOLUTIONS IN TELECOM AND DIGITAL PLATFORM FOR EVERY BUSINESS REQUIREMENTS
In depth product and technical knowledge of Mobility products, Fixed Products, Digital products (such as Vat, CCtv, Online Marketing, Sms Bulk marketing, and so on)
Generated sales revenue via Sales hunting (Field work, cold calling) and telemarketing.
Responded to and resolved customer complaints and all account disputes.
Design and implement strategies to cross-sell and up-sell services to existing customer base.
Striving to achieve targets month on month.
Maintaining the existing clients with proper services and providing solutions.
Fair Link Specializes in providing Hygiene and Cleaning solutions to all sectors.
Product Knowledge and Technical Know How of Products such as: -
Wetrok - Switzerland, Tubeless - Croatia, Buzil - Germany, 3M - American, Arcora - Germany, Fair - UAE, Tissues - Italy…
Sanitizers, Hand Soaps, Air care Products and so on
And many other brands
Bringing in new contracts with the help of Presentations and conducting Demos wherever required.
Maintaining the existing clients with proper services and providing solutions, in the process, retaining customer loyalty
Ensuring that all contracts are in place according to the negotiations regarding quantity and costs prior to the signing of the contracts.
Conducting Training sessions for the clients and their staffs.
Ensured proper collections and payments.
Acquiring New contracts with presentation and samples.
Maintaining existing clients and retaining customer loyalty
Ensured that all the contract documents are in place prior to the signing of contracts
Conducted negotiations regarding quantity and costs before the finalization of contracts.
Make sure the clients get what they ordered for and ensures customer satisfaction
Train the new recruits and make sure they give their best to achieve the monthly targets.
Have done collections and technical work as well.
Create and support client retention strategies for existing customer base and for new customers.
Kept a close eye on the changing market trends and improved the marketing strategies accordingly.
Managed relationship and contacts between the company and the Suppliers / Clients / Vendors
Ensured that all the contract documents are in place prior to the signing of Contracts / POs / Agreements and ensured that all projects are completed per contract stipulations
Conducted negotiations regarding quality, quantity and costs before the finalization of contracts and procedures.
Maintained contact with client from initial planning through completion of the project
Carry out demographic surveys to identify potential customers
Carry out quality reviews and checks to ensure project operations are in line with industry best practices
Documented established project goals and communicate them to the project team.
Fill in for project managers by managing daily operations in their absence
Conducted Recruitment interviews and ensured efficient communication in the organization.
Create and support client retention strategies for existing customer base and for new customers.
Attended seminars and conferences to improve on existing job knowledge.
Represented Retail Banking for ADCB. Provided optimal level of customer services as per individual requirement
Analyzed individual requirement of customers and recommended appropriate retail product
Performed tasks related to recruitment of employees, implemented staffing plans, negotiated salary, managed payroll, developed job descriptions, prepared advertisements, checked application forms, short listing, interviewing and selecting candidates
Resolved grievances of employees and implemented disciplinary procedures
Advised on employment legislation; assisted Recruitment Manager in planning long-term staff requirements in terms of numbers and skill levels
Managed the certification process for the various business units and organizations.
Created Leads for ISO Certification
Conducted Surveillance and assessment
Built a favorable brand image with customers, prospects, employees and the public.
Made key messages to attract the customer towards the services and organization.
Executed marketing (Ads) through email, promotion campaign, relevant digital, online, print, and social.
Conducted competitor analysis by keeping abreast of trends and competitor moves
Handled generalist HR functions including managing the complete recruitment life-cycle, sourced the best talent from diverse sources which includes sourcing, short listing candidates, conducting interviews, salary negotiations, joining formalities & background verification; preparing job descriptions with the assistance of managers and supervisors & maintaining a separate file for the same.
Succession Path:
Sales Executive Feb 2007 to Mar 2008
Assistant Branch Manager Mar 2008 to Mar 2010
Key Deliverables:
Performed operational, sales and administrative functions under the direction of the Branch Manager
Advised and sourced 13 products for HDFC to Customers/Clients - such as Assets and Liability, Insurance and Wealth Management
Involved in Equity Share trading & FOREX activities: analyzed financial performance of private equity fund holdings for clients.
Analyzed individual requirement of customers and recommended appropriate retail product
Conducting frequent surveys among the customers regarding the requirements of products at present and estimating the requirements in the future.
Proposed annual budget based upon organizational goals and the planned targets of production in the guidance of the manager.
Initiated and coordinated advertising campaigns and promotional activities.
Supervised and managed the Sales team comprising 20+ members. Recruited and trained new staff for Wealth management.
Maintained high net-worth clients to ensure the growth of the branch.
Recognizing areas of improvements and organizing training programs.
Significant Highlights:
Empowered and educated employees to improve delegation and increase advancement
Increased productivity to double quota.
Led the team of sales and marketing executives in a promotional campaign that resulted in increased sales exceeding its annual sales targets by 25%.
Won ‘Best Employee Award’ by “HDFC” in 2007
Received kudos & monetary rewards for achieving targets in HDFC Bank
Vishwakarma Institute of Management (VIM) Pune , Maharashtra, India 70% PROJECTS & INTERNSHIPS • Summer Internship : Hunter Foods Limited. FZCO, Jebel Ali Free Zone, Dubai, U.A.E. Marketing and Merchandising o Research in the production & sales strategies of the company. o Positioning and placement of the products in the wholesale and retail outlets.
Symbiosis Pune Maharashtra India 61% • Project : Esquare Multiplex , Pune. Marketing and Advertising o Ad campaigns , positioning of products and research in strategies used for customer satisfaction.